Camika Anderson
Hartford,CT
Summary
Proven leader in security and operations management, excelling in customer service and policy enforcement. At G4S Secure Solutions, spearheaded client retention strategies, boosting satisfaction through meticulous account management. Skilled in de-escalation techniques and behavioral observations, ensuring safety and efficiency in high-stress environments. Demonstrates integrity and honesty, with a track record of enhancing operational productivity.
Overview
9
9
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
06.2021 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
Account Manager
G4S Secure Solutions
10.2017 - 01.2021
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Developed and implemented strategies to increase client retention.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Supervisor
Allied Universal Security Services
06.2015 - 10.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
Central Connecticut State University
New Britain, CTSkills
- Integrity and Honesty
- Customer service and assistance
- De-Escalation Techniques
- Policy Enforcement
- Operations Management
- Behavioral observations
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
06.2021 - Current
Account Manager
G4S Secure Solutions
10.2017 - 01.2021
Supervisor
Allied Universal Security Services
06.2015 - 10.2017
Central Connecticut State University
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