Camila Serna
San Jose,CA
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues. Accustomed to demanding work with little downtime and extraordinary hard worker, as result, is promoted to roles in management.
Overview
5
5
years of professional experience
Work History
Cashier, Barista, To Go's, Baker
Cheesecake Factory Restaurant
San Jose, CA
07.2022 - Current
- Filled out inventory and production sheets and informed head baker of stock levels.
- Greeted over 100 guest per day.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Set and achieved goals for professional development and advancement.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Memorized entire 500 item men and Learned every menu preparation
- Complied with health and safety codes to protect staff and customers.
- Maintained regular and consistent attendance and punctuality.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Complied with standards for merchandising, stocking and storing product.
Barista Shift Lead
Peets Coffee
San Jose, United States
07.2021 - 07.2022
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Utilized Microsoft to gather information and create daily sales reports, monthly P&L statements and budget forecasting.
Supervisor
Smashburger
San Jose, CA
08.2020 - 07.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Successfully managed high volumes of client-facing interactions and established a standard within this objective with employees.
Ride Operator
Great America
San Jose, CA
05.2017 - 08.2018
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Education
Bachelors of Finance, Accounting - Marketing
De Anza College
Cupertino, CA07.2024
Skills
- Customer Relations/Customer Assistance
- Cash Register Operation
- Work Task Prioritization
- Credits and Refunds
- Exceeding financial goals per day
- Easily adaptable to all environments and required skills or duties
- Efficient worker and leader
Additional Information
Consistently learning or advancing in skills in order to be a phenomenal role in each company. I am quick and an eager learner.
Languages
English
Spanish
ASL
Portuguese
Timeline
Cashier, Barista, To Go's, Baker
Cheesecake Factory Restaurant
07.2022 - Current
Barista Shift Lead
Peets Coffee
07.2021 - 07.2022
Supervisor
Smashburger
08.2020 - 07.2021
Ride Operator
Great America
05.2017 - 08.2018
Bachelors of Finance, Accounting - Marketing
De Anza College
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