Camila Aguerrebere
Ripon,CA
Summary
Dynamic leader with a proven track record at LPA Dental Laboratory, Inc., enhancing customer satisfaction and operational efficiency. Excelled in problem-solving and Microsoft Excel, driving growth and reducing complaints by fostering team collaboration and streamlining processes. Known for exceptional customer service and time management skills, achieving notable client retention and positive feedback.
Overview
2025
2025
years of professional experience
Work History
Customer Service Manager
LPA Dental Laboratory, Inc.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
Manager - Business Operations
LPA Dental Laboratory, Inc.
Ripon, CA
02.2013 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed comprehensive business plans, driving growth and profitability across departments.
- Reduced operational expenses with thorough budget analysis and negotiation of vendor contracts.
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Fostered partnerships with external vendors, securing favorable terms on contracts to reduce company overhead costs.
- Oversaw daily operations, ensuring smooth functioning of all departments and timely issue resolution.
- Championed customer satisfaction initiatives, resulting in increased client retention rates and positive feedback scores.
- Facilitated communication between various departments, encouraging collaboration for optimal results.
Education
Peninsula High School
San Bruno, CASkills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Decision-Making
- Excellent time management skills
- Adherence to high customer service standards
- Complaint resolution
- Team Building and Leadership
- Effective workflow management
- Customer Relationship Management (CRM)
- Call Center Management
- Account Management
- Schedule Management
- Administrative Support
Languages
Spanish
Native or Bilingual
Timeline
Manager - Business Operations
LPA Dental Laboratory, Inc.
02.2013 - Current
Customer Service Manager
LPA Dental Laboratory, Inc.
Peninsula High School