Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Camila Blanco

Baytown

Summary

Dynamic and customer-focused professional with extensive experience at Cactus Jacks, excelling in guest relations and conflict resolution. Proven ability to enhance customer satisfaction through effective upselling and adherence to food safety practices. Skilled in maintaining a welcoming atmosphere while ensuring efficient dining operations and compliance with health codes.

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

2
2
years of professional experience

Work History

Food Server

Cactus Jacks
12.2023 - 03.2025
  • Cultivated warm relationships with regular customers.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Sales Associate

Kohls Department Store
10.2023 - 01.2024
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Sales Associate

Plato's Closet
11.2022 - 08.2023
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Ross S Sterling
Baytown, TX
05-2023

Skills

  • Food handling
  • Dining area maintenance
  • Supply restocking
  • Food spoilage prevention
  • Food presentation
  • Order verification
  • Food inspection
  • Garnishing
  • Health code compliance
  • Effective customer upselling
  • Point of sale (POS) system operations
  • Table setting
  • Relationship building
  • Front-of-house display creation
  • Conflict resolution
  • Menu memorization
  • Safe food handling
  • Food station setup
  • Service prioritization
  • Tableside service
  • Guest relations
  • Suggestive selling
  • Order taking
  • Quality control
  • Price memorization
  • Menu design
  • Hospitality and accommodation
  • Order management
  • Dining crew workflow optimization
  • Food safety practices
  • Allergy awareness
  • Cash handling
  • Utensil sanitizing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Food Server

Cactus Jacks
12.2023 - 03.2025

Sales Associate

Kohls Department Store
10.2023 - 01.2024

Sales Associate

Plato's Closet
11.2022 - 08.2023

High School Diploma -

Ross S Sterling

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Camila Blanco