Camila Caldera
Albuquerque,NM
Summary
Experienced professional with a strong background in customer interactions and service solutions. Adept at conflict resolution, communication, and problem-solving, ensuring utmost customer satisfaction and loyalty. Collaborative team player who easily adapts to changing needs and consistently focuses on achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting both customer and organizational goals. Demonstrated ability to enhance client satisfaction and drive results as a client service professional. Skilled in managing client relationships, coordinating service delivery, and efficiently resolving issues. Strong collaborator who thrives in team environments, known for excellent communication, problem-solving, and organizational skills.
Overview
9
9
years of professional experience
Work History
Caregiver
Ambercare
08.2024 - Current
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Part time on weekends only.
Human Services Department
TEKsystems
10.2023 - 10.2024
- I currently a third-party contractor by HSD I help people renew their benefits and a data entry analyst
- Coordinated community resources and referrals, connecting clients to essential services and support systems.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Participated in ongoing professional development opportunities to enhance skills and stay current on industry trends.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal outcomes for clients.
- Ensured compliance with relevant regulations by maintaining up-to-date knowledge of best practices in human services field.
- Assisted clients with daily living activities for improved health and wellbeing.
Driver
Uber Drivers
04.2023 - 10.2023
- DRIVING PEOPLE AROUND TO LOCATIONS, CURRENTLY DOING UBER UNTILL I FIND A FULL TIME JOB
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Delivered goods and products to customer on time and in excellent condition.
Telephone Interviewer
NORC at the University of Chicago
02.2023 - 04.2023
- CDC TELEPHONE INTWERVIEWER CONDUCTED SURVEYS
- Conducted interviews with participants to assess eligibility.
- Gathered data and insights from participants during telephone interviews.
Financial Representative
Bank of America
03.2022 - 03.2023
- Financial representative for Bank of America under the department of the debit and deposits
Private Caregiver
Americans San Pablo
08.2021 - 12.2021
- Documented vitals, behaviors, and medications in client medical records.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with self-administered medications.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
Crew Member
Taco Cabana
03.2016 - 12.2020
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Trained new team members on procedures, customer service, and sales techniques.
Crew Member
Carl's Jr
10.2018 - 01.2019
- Maintained high cleanliness, sanitation, and health code standards by cleaning building interiors throughout each shift, Prepared foods according to menu standards, safety policies, and company policies, Gave guests consistently hot, fresh, and delicious food by expertly managing preparation work
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
Some college - Communications
CNM
Albuquerque, NM03.2023
GED -
Central New Mexico Community College
Albuquerque, NM10.2015
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Data Collection
- Technical Support
- Network Troubleshooting
- Help Desk Operations
- Network Security
- IT Documentation
- Software deployment management
- System performance optimization
- Software updating
- Troubleshooting and diagnostics
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
Ambercare
08.2024 - Current
Human Services Department
TEKsystems
10.2023 - 10.2024
Driver
Uber Drivers
04.2023 - 10.2023
Telephone Interviewer
NORC at the University of Chicago
02.2023 - 04.2023
Financial Representative
Bank of America
03.2022 - 03.2023
Private Caregiver
Americans San Pablo
08.2021 - 12.2021
Crew Member
Carl's Jr
10.2018 - 01.2019
Crew Member
Taco Cabana
03.2016 - 12.2020
Some college - Communications
CNM
GED -
Central New Mexico Community College
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