CAMILA CALDERA
Albuquerque,NM
Summary
Customer service professional focused on enhancing customer satisfaction and driving company success. Experienced in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Accenture
Albuquerque, USA
03.2025 - 07.2025
- Managed customer inquiries through multiple communication channels efficiently.
- Guided customers in using digital tools and resources effectively.
- Resolved product issues by collaborating with cross-functional teams promptly.
- Maintained accurate customer records in the CRM system consistently.
- Educated customers about services and products to enhance satisfaction.
- Assisted team members in developing best practices for customer interactions.
- Analyzed customer feedback to identify trends and recommend improvements.
- Worked closely with other departments to ensure quality customer service delivery.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Customer Service Representative
TEKsystems
Albuquerque, New Mexico
12.2024 - 03.2025
- Provided product knowledge and troubleshooting guidance to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Documented customer interactions in CRM systems for accurate record-keeping.
Caregiver
Ambercare
Albuquerque, USA
09.2024 - 12.2024
- Provided personal care and assistance to clients in daily activities.
- Maintained cleanliness and organization of living spaces for client safety.
- Documented client progress and any changes in health conditions accurately.
Human Services Department
TEKsystems
Albuquerque, USA
10.2023 - 10.2024
- Assisted customers with inquiries and provided solutions to enhance satisfaction.
- Worked closely with other departments to ensure quality customer service delivery.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
- Provided accurate, valid, and complete information to customers in a timely manner.
Driver
Uber
Albuquerque, USA
04.2023 - 10.2023
- Delivered high-quality customer service during rides, ensuring passenger comfort.
- Navigated city streets efficiently while adhering to traffic regulations.
- Picked up clients from specific locations to transport and drop off at destinations.
Telephone Interviewer
NORC at the University of Chicago
Albuquerque, USA
02.2023 - 04.2023
- Conducted telephone interviews to gather data for social science research projects.
- Recorded responses accurately in data collection software during interviews.
- Followed standardized protocols to ensure consistency and reliability in responses.
- Engaged participants effectively to maintain interest and encourage detailed answers.
Financial Representative
Bank of America
Albuquerque, USA
08.2021 - 03.2023
- Educated customers on banking services and investment options available.
- Processed customer transactions accurately and efficiently to enhance service delivery.
- Resolved inquiries and complaints to maintain high levels of customer satisfaction.
- Assisted customers with account inquiries and service requests to ensure seamless experiences.
Private Caregiver
Americans San Pablo
Albuquerque, USA
01.2021 - 08.2021
- Delivered compassionate care, enhancing clients' daily living and overall well-being.
- Provided companionship and emotional support to foster positive relationships.
- Organized and maintained safe, clean living environments for optimal client comfort.
- Tracked and reported clients' progress through detailed observations and discussions.
Crew Member
Taco Cabana
Albuquerque, USA
03.2016 - 12.2020
- Delivered exceptional customer service in fast-paced restaurant environment.
- Prepared and assembled food items following company standards.
- Operated cash register and processed customer transactions accurately.
- Prepared food items according to established recipes and quality standards.
- Served food quickly for positive guest experiences.
Crew Member
Carl's Jr
Albuquerque, USA
10.2018 - 01.2019
- Delivered exceptional customer service in fast-paced restaurant environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Operated cash register and managed customer transactions efficiently.
- Followed health and safety guidelines to uphold food quality standards.
- Completed opening and closing tasks, including workstations setup and supply restocking.
Education
GED -
Central New Mexico Community College
Albuquerque, NM10-2015
Skills
- Time management
- Network troubleshooting
- Call center operations
- Software deployment
- Data collection
- Compassionate customer service
- Help desk support
- Software updates
- Microsoft Outlook proficiency
- IT documentation
- Problem resolution
- Troubleshooting and diagnostics
- System optimization
- Critical thinking skills
- Network security management
- Payment processing expertise
- Active listening skills
- Elderly care support
- Task prioritization strategies
- Effective communication techniques
- Conflict resolution skills
- Adaptable service delivery strategies
- Multilingual communication proficiency
Languages
Spanish
Professional
English
Professional
Certification
- AWS Certified Advanced Networking
- Communication Skills for Professionals
- How to give and Receive Effectively Feedback
- Active Listening : You can be a great listener
- The Complete Financial Analyst Course
- Master English: improve your Speaking , Listening & Writing
- Complete investment Banking Course
- HR Fundamentals for careers in Human Resources
- Art of Communications : Become a Master
- Master The Art Of Body Language & Boos Your Confidence
- Mastering Collaboration : Work Together For The Best Results
- IT Troubleshooting Skills basic Training on
- IT Troubleshooting Skills Advanced Training on
- English Punctuation Made Easy
- Data Analysts Toolbox : Excel, Python, Power BI , PivotTables
- Customer Service : Soft Skills Fundamentals
- Communicating With Confidence
- Fundamentals Of Operating Systems
Timeline
Customer Service Advocate
Accenture
03.2025 - 07.2025
Customer Service Representative
TEKsystems
12.2024 - 03.2025
Caregiver
Ambercare
09.2024 - 12.2024
Human Services Department
TEKsystems
10.2023 - 10.2024
Driver
Uber
04.2023 - 10.2023
Telephone Interviewer
NORC at the University of Chicago
02.2023 - 04.2023
Financial Representative
Bank of America
08.2021 - 03.2023
Private Caregiver
Americans San Pablo
01.2021 - 08.2021
Crew Member
Carl's Jr
10.2018 - 01.2019
Crew Member
Taco Cabana
03.2016 - 12.2020
GED -
Central New Mexico Community College
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