Camila Castillo
Albany,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
BDC Representative
Toyota of Berkeley
Berkeley, CA
03.2022 - Current
- Greeted customers and provided excellent customer service.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Provided accurate information to customers on products and services offered.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Scheduled follow-up appointments for customers when necessary.
- Resolved customer complaints in a timely manner.
- Developed strong working relationships with internal departments to ensure customer satisfaction.
- Maintained an organized filing system for customer records and documents.
- Participated in team meetings to discuss best practices for BDC operations.
- Provided support to other BDC representatives as needed.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Maintained electronic customer database to round up repeat business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Scanned documents and images into computer systems accurately and efficiently.
- Processed large volumes of incoming documents in a timely manner while ensuring accuracy standards were met.
Restaurant Hostess
Dennys Restaurant
Emeryville, CA
03.2021 - 01.2022
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Developed long-term relationships with customers to increase opportunities for repeat business.
General Merchandiser
Target
Berkeley, CA
01.2021 - 03.2021
- Organized product displays in retail stores according to company guidelines.
- Monitored inventory levels and adjusted stocking accordingly.
- Assisted customers with product selection and answered inquiries about product features.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Ensured proper storage of materials by stacking them neatly in designated areas according to size, weight, or other specifications.
- Handled packages safely while unloading and transporting.
- Unloaded parcels from truck with care to avoid damage.
Amazon Shopper
Amazon
Berkeley, CA
08.2020 - 11.2020
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Suggested comparable products to replace out-of-stock items.
- Secured and stored items until customer pickup.
Education
High School Diploma -
Berkeley High School
Berkeley, CA05-2021
Some College (No Degree) - General Studies
Berkeley City College
Berkeley, CASkills
- Goal-Oriented
- Performance Tracking
- Follow-up calls
- Multitasking
- Teamwork and Collaboration
- Problem-solving abilities
- Time Management
- Sales Techniques
- Professionalism
- Problem-Solving
- Adaptability and Flexibility
- Time management abilities
- Analytical Thinking
- Cash Handling
- Organizational Skills
- Active Listening
- Decision-Making
- Reliability
- Effective Communication
- Continuous Improvement
- Adaptability
- Attention to Detail
Languages
Spanish
Native/ Bilingual
English
Full Professional
Accomplishments
- During my childhood, I successfully completed and achieved proficiency in multiple years of foreign language courses, including French and German. Notably, I earned the GOETHE-ZERTIFIKAT A1 certification from the Goethe Institut located in Peru.
References
References available upon request.
Timeline
BDC Representative
Toyota of Berkeley
03.2022 - Current
Restaurant Hostess
Dennys Restaurant
03.2021 - 01.2022
General Merchandiser
Target
01.2021 - 03.2021
Amazon Shopper
Amazon
08.2020 - 11.2020
High School Diploma -
Berkeley High School
Some College (No Degree) - General Studies
Berkeley City College
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