Camila Coronel

• Initially appointed as Keyholder by franchise manager, responsible for overseeing daily operations, managing inventory, and ensuring excellent customer service.
• Demonstrated leadership skills by supervising staff, conducting training sessions, and handling cash management.
• Due to the transition of the franchise ownership back to corporate, transitioned back to Sales Associate role, maintaining focus on delivering exceptional customer experiences and meeting sales targets.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Managed store personnel by delegating tasks and supervising daily operations.
• Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
• Prepared and submitted reports to keep management informed of sales activities and progress.

• Selected correct products based on customer needs, product specifications and applicable regulations.
• Informed 10-20 customers of promotions to increase sales productivity and volume.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Solved customer challenges by offering relevant products and services.
• Attended monthly sales meetings and quarterly sales trainings.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Managed returns, exchanges and refunds in accordance with store policy.
• Set and achieved company defined sales goals.
• Built relationships with customers and community to promote long term business growth.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

• Responded proactively and positively to rapid change.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Boosted customer service satisfaction ratings through consistent quality control.
• Sought out extra training opportunities to enhance customer relationship management abilities.
• Answer 5 to 10 customer calls and emails, either in English or Spanish to answer their questions about products and services.

• Helped 20-30 customers per day to complete purchases, locate items, and join reward programs.
• Handled cash with high accuracy and took care to check bills for fraud.
• Checked personal identifications during alcohol and tobacco sales.
• Tallied cash drawer at beginning and end of each work shift.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register to record transactions accurately and efficiently.
• Learned duties for various positions and provided backup at key times.
• Restocked and organized merchandise in front lanes.
• Performed cash, card and check transactions to complete customer purchases.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Worked closely with shift manager to solve problems and handle customer concerns.

Worked with floor team and managers to meet wide range of customer needs.