Camila Damasceno
Cincinnati,OH
Summary
Client-focused operations and financial services professional with extensive experience managing complex accounts, operational performance, and issue escalation in regulated environments. Proven ability to coordinate cross-functional teams, oversee client deliverables, and communicate results to stakeholders while driving process improvements and maintaining high service standards.
Overview
6
6
years of professional experience
Work History
Institutional Account Administrator
Fifth Third Bank
01.2024 - 03.2025
- Maintained direct responsibility for complex institutional client accounts, serving as a key point of coordination between internal teams, brokerage firms, and external financial partners.
- Acted as an escalation resource for transaction discrepancies, compliance risks, and documentation gaps impacting client outcomes.
- Oversaw financial and operational activity including money market transactions, wire transfers, and securities processing, ensuring adherence to regulatory and investor requirements.
- Communicated operational status, issues, and resolutions to stakeholders through timely updates and reporting.
- Coordinated with internal departments (Operations, Risk, Finance) to resolve client issues efficiently and maintain service standards.
Mortgage Recon Researcher III
Fifth Third Bank
03.2021 - 01.2024
- Managed mortgage payment reconciliation for Chapter 7 and Chapter 13 bankruptcy loans, ensuring compliance with FHA, Freddie Mac, and investor guidelines.
- Identified process gaps, documentation issues, and payment irregularities; escalated risks to senior leadership to prevent client or regulatory impact.
- Collaborated cross-functionally with operations, management, and compliance teams to resolve client-impacting issues and improve service delivery.
- Trained and mentored new hires, contributing to workforce development and operational consistency.
- Led process improvement initiatives that eliminated over 200 daily manual tasks, increasing efficiency, accuracy, and turnaround times.
- Supported management with operational insights, issue tracking, and continuous improvement efforts aligned with organizational objectives.
Service to Solutions Representative
Fifth Third Bank
08.2019 - 03.2021
- Served as a primary client and customer contact, handling complex loan servicing inquiries and account maintenance requests.
Managed documentation requests, stop payments, account transfers, and loan-related servicing needs with a strong focus on customer satisfaction. - Ranked in the Top 10% of department performance metrics and achieved 147% of quarterly referral goals, reflecting strong client engagement and service delivery
Education
High School Diploma -
Detroit Institutional Academy For Young Women
DetroitSkills
- Client Relationship & Escalation Management
- Operational Performance & KPI Reporting
- Cross-Functional Coordination
- Risk Identification & Resolution
- Contract & Deliverable Oversight
- Process Improvement & Compliance
Timeline
Institutional Account Administrator
Fifth Third Bank
01.2024 - 03.2025
Mortgage Recon Researcher III
Fifth Third Bank
03.2021 - 01.2024
Service to Solutions Representative
Fifth Third Bank
08.2019 - 03.2021
High School Diploma -
Detroit Institutional Academy For Young Women