Camila Davila-Rojo
Las Vegas,NV
Summary
Leadership professional with 9+ years of experience at Apple leading high-performing teams, driving operational excellence, facilitating employee development, and delivering exceptional customer experiences in fast-paced environments. Proven ability to lead and influence teams of 30–35 employees, oversee daily operations supporting 100–150 customer appointments, coordinate onboarding and training programs, and foster a culture of accountability and continuous improvement. Skilled in stakeholder management, cross-functional collaboration, coaching, problem-solving, and organizational leadership. Seeking opportunities in Operations Management, Leadership, Talent Acquisition, People Operations, Training & Development, or Project Management.
Overview
9
9
years of professional experience
Work History
Lead Genius
APPLE INC.
Las Vegas, NV
01.2017 - Current
- Lead and influence a team of 30–35 technical and customer-facing professionals within a high-volume Apple service environment.
- Oversee daily operations supporting 100–150 customer appointments while maintaining service excellence, operational efficiency, and customer satisfaction.
- Facilitate onboarding and development of new Genius Bar team members, ensuring operational readiness and long-term success.
- Deliver ongoing training, coaching, and mentorship to employees, supporting technical growth, professional development, and career progression.
- Maintain accountability for team certification requirements, repair qualifications, and training compliance to ensure adherence to Apple standards.
- Serve as a trusted mentor for employees pursuing career advancement by providing interview preparation, coaching, and development guidance.
- Partner with leadership and cross-functional teams to implement operational initiatives, improve workflows, and support business objectives.
- Resolve complex customer escalations while balancing customer satisfaction, business priorities, and team effectiveness.
- Analyze operational trends and identify opportunities to improve efficiency, team performance, and customer experience.
Front Desk Representative
ARIA SKY SUITES
Las Vegas, NV
02.2017 - 09.2017
- Delivered exceptional guest experiences while adhering to Forbes Five-Star, AAA Five Diamond, and luxury hospitality standards.
- Assisted VIP guests with accommodations, concierge requests, registrations, and service-related needs.
- Resolved guest concerns through proactive communication, empathy, and effective problem-solving.
Education
Certified Nursing Assistant - Nursing
College of Southern Nevada
Las Vegas, NVundefined
Spring Valley High School
Las Vegas, NVSkills
- Team Leadership
- Employee Development
- Onboarding & Training
- Talent Development
- Career Coaching
- Operations Management
- Project Coordination
- Process Improvement
- Cross-Functional Collaboration
- Stakeholder Management
- Conflict Resolution
- Strategic Communication
- Customer Experience
- Training Compliance
- Problem Solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Representative
ARIA SKY SUITES
02.2017 - 09.2017
Lead Genius
APPLE INC.
01.2017 - Current
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Spring Valley High School
Certified Nursing Assistant - Nursing
College of Southern Nevada