Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Camila De La Concepcion

Cape Coral

Summary

Provided thorough and effective support via chat, email, and phone. Promoted to Quality Evaluator due to a consistent record of exceptional and effective support. Proven track record in enhancing customer satisfaction and quality control at Concentrix through comprehensive audits and training, showcasing an analytical mindset and excellent interpersonal skills. Achieved consistent improvement in support quality and employee performance, leveraging expertise in Microsoft Excel and Google Sheets. Recognized for exceptional attention to detail and a resilient approach to problem-solving.

Overview

6
6
years of professional experience

Work History

Senior Quality Evaluator

Concentrix
08.2021 - Current
  • Achieved higher levels of customer satisfaction by conducting regular audits and addressing identified issues proactively.
  • Conducted comprehensive training sessions for employees on quality control methods and best practices, raising company-wide awareness and adherence to standards.
  • Enhanced support quality by implementing thorough evaluation processes and providing positive and constructive feedback to the agents and their managers.
  • Participated in internal calibrations as part of a broader effort to maintain a culture of continuous improvement throughout the organization.
  • Created daily performance reports proficiently in Excel and Google Sheets, and hared these reports with Team leaders consistently to drive improvement.
  • Maintained accurate and well-documented records through data entry and regular database updates.
  • Expedited data entry processes by efficiently typing information into databases and spreadsheets.

Autodidact Stocks Trader

Self-Employed Stocks Trader
04.2020 - 08.2021
  • Analyzed data with great focus and attention to detail.
  • Gathered information about economic trends and cycles and their impact on financial markets.
  • Emphasized on proper risk management and systematic rules to select potential winning trades.
  • Developed and implemented performance improvement strategies and plans to ensure continuous improvement based on market cycles.

Sales Associate

Saks Fifth Avenue
01.2019 - 03.2020
  • Focused on providing a strong, rich, and personalized service to each client. Elevated their shopping experience, by engaging with them and effectively understanding their needs and goals.
  • Excelled monthly sales goals consistently.
  • Repeatedly recognized for being one of the Top 3 employees with record number of credit card openings.
  • Successfully multitasked on numerous busy occasions.
  • Implemented up-selling strategies such as tracking previous purchases and clients through the system and provided them with a variety of product selections that fit into their style, including products from all departments
  • Prepared large cash deposits with zero discrepancies.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

Zara USA
11.2017 - Jan2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Processed payments and returns with accuracy and efficiency.
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Determined solutions for clients promptly and professionally by listening to their concerns or requests in order to engage with them and understand their needs.
  • Assisted as many as 20 customers per day with locating and choosing merchandise in any store department.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High School Diploma -

Southwest Miami Senior High School
Miami, FL
06.2018

Skills

  • Analytical mindset
  • Quality Assessment and Management
  • Reporting and analysis
  • Data Entry and Documentation
  • Proficient use of Microsoft Excel, Google Sheets, Outlook, and Microsoft 365
  • Employee Training and Supervision
  • Excellent interpersonal skills
  • Critical Thinking
  • Typing skills
  • Live Chat support, Email support, Call support
  • Software navigation
  • Positive and Resilient

Languages

Spanish
Native or Bilingual

Timeline

Senior Quality Evaluator

Concentrix
08.2021 - Current

Autodidact Stocks Trader

Self-Employed Stocks Trader
04.2020 - 08.2021

Sales Associate

Saks Fifth Avenue
01.2019 - 03.2020

Sales Associate

Zara USA
11.2017 - Jan2019

High School Diploma -

Southwest Miami Senior High School

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Camila De La Concepcion