Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Camila Elkins

Taylor,ND

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

NexRep
Remote, ND
11.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Lead Teller

Wells Fargo
Dickinson, ND
05.2023 - 09.2023
  • Managed complex banking questions with savvy use of system and expert knowledge of applicable regulations
  • Met coverage demands for 100+ customers per day with well-coordinated teller schedules
  • Calculated transactions using computers, calculators and adding machines
  • Prevented fraud by spotting suspicious behavior and problematic transactions
  • Received checks and cash, verifying amounts and checking accuracy of deposit slips.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.

Customer Service Associate

Orochi Media
Dickinson, North Dakota
06.2020 - 05.2023
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking
  • Maximized satisfaction by anticipating needs and consistently offering expert support.

Personal Stylist

Camila Livramento Fashion Stylist
Denver, Colorado
10.2019 - 06.2020
  • Created looks by integrating client preferences with current fashion trends
  • Chose appropriate clothes for customers based on preferences, body features and current fashion trends
  • Helped customers improve their appearance.

Education

B.A. - Tourism

Catholic University of Brasilia
06.2018

CCAC
11.2014

Senac
02.2013

Skills

  • Regulatory compliance
  • Team collaboration
  • Upselling and crossselling
  • Hospitality and accommodation
  • Strong communication
  • Problem-solving
  • Data Collection
  • Product Knowledge
  • Account Updating
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Call Management
  • Data Entry
  • Information Security
  • Quality Assurance Controls
  • Customer Service
  • Multi-Task Management

Languages

Spanish, English, Portuguese

Languages

English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Limited

Timeline

Customer Service Representative

NexRep
11.2023 - Current

Lead Teller

Wells Fargo
05.2023 - 09.2023

Customer Service Associate

Orochi Media
06.2020 - 05.2023

Personal Stylist

Camila Livramento Fashion Stylist
10.2019 - 06.2020

B.A. - Tourism

Catholic University of Brasilia

CCAC

Senac

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Camila Elkins