CAMILA FERNANDEZ
Ossining,NY
Summary
Motivated and hardworking professional with over 5 years of experience in customer service. Demonstrates outstanding problem-solving skills and possesses a deep understanding of policies and procedures. Known for exceptional work ethic and strong drive to surpass company expectations. Proven track record of success in fast-paced, deadline-driven environments, effectively managing goals and fostering team development. Thrives in collaborative, team-oriented settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Sherwin-Williams Paint Store
08.2022 - Current
- Matched paint colors precisely to customer specifications.
- Utilized effective upselling methods for customer consultations.
- Facilitated product sales through detailed feature explanations.
- Provided information on products, services, store hours, policies, and promotions.
- Presented merchandise, explained benefits, and addressed concerns to finalize purchases.
Server & Manager
Thanos Restaurant Group
07.2017 - 04.2023
- Stayed informed about menu changes and special offers, advising customers accordingly.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Coordinated efforts with management and culinary team to deliver outstanding customer experiences.
- Handled and resolved complaints from guests and staff to boost operational efficiency.
- Addressed and resolved concerns efficiently, boosting customer satisfaction scores.
- Managed daily operations of staff, creating a motivational atmosphere to enhance employee satisfaction.
- Resolved complex customer complaints leading to brand loyalty.
Hostess
The Pleasantville Diner
01.2016 - 05.2017
- Allocated tables based on guests' preferences and rotated dining sections.
- Arranged dining space in anticipation of special occasions.
- Handled guest complaints and concerns professionally and courteously.
- Managed takeout and delivery orders over the phone.
Cashier
Culinart Catering
06.2016 - 09.2016
- Ensured cashier lanes and store shelves remained well-stocked to enhance sales.
- Managed customer orders and ensured timely fulfillment.
- Conducted opening and closing cash counts for every shift.
- Stocked shelves with products and ensured orderly arrangement.
- Addressed customer needs in a dynamic amusement park atmosphere.
- Assisted customers effectively, ensuring their requirements were met.
- Proficient in safe food handling techniques.
Education
Master of Arts - Psychology
Queens College, City University of New York
NY05.2024
Bachelor of Arts - Psychology
Iona College
New Rochelle, NY05.2021
High School -
Ossining High School
Ossining, NY06.2017
Skills
- Customer Support Expertise
- Proficient in Office 365
- Effective Communication
- Project Coordination
- Technology Proficiency
- Statistical Analysis with SPSS
- Data Research
- Sales Performance Management
- Retail Sales Expertise
- Outbound Sales Communication
Certification
- First Aid/CPR
- ServSafe
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Sherwin-Williams Paint Store
08.2022 - Current
Server & Manager
Thanos Restaurant Group
07.2017 - 04.2023
Cashier
Culinart Catering
06.2016 - 09.2016
Hostess
The Pleasantville Diner
01.2016 - 05.2017
- First Aid/CPR
- ServSafe
Master of Arts - Psychology
Queens College, City University of New York
Bachelor of Arts - Psychology
Iona College
High School -
Ossining High School
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