Camila Fort Diaz
Titusville
Summary
Professional with robust background in conflict resolution and customer service. Skilled in navigating complex issues, implementing solutions, and ensuring client satisfaction. Strong collaborator with focus on team synergy and adaptability to changing demands. Proven ability to communicate effectively, mediate disputes, and achieve results-driven outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resolution Specialist
Wellsense Healthplan
02.2025 - Current
- Trained and mentored junior staff on best practices for issue resolution and customer engagement.
- Coordinated closely with other departments within the organization for seamless collaboration during multifaceted dispute resolutions, ensuring all relevant parties were informed and engaged throughout the process.
- Educated members on Medicare options, ensuring understanding of benefits and coverage and handled escalated member concerns efficiently.
Combat Medic
Army National Guard
10.2019 - 07.2025
- Coached and mentored peers about emergency interventions, to ensure correct application of procedures and protocols.
- Led training exercises to simulate combat scenarios, refining skills necessary for real-world medical emergencies.
- Served as a trusted advisor for unit leaders on healthcare-related matters, leveraging medical expertise to promote informed decision-making during critical situations.
- Administered emergency medical treatment in high-pressure environments, ensuring rapid response to injuries and illnesses.
Senior Service Specialist
Wellsense Health Plan
09.2022 - 02.2025
- Answered telephonic inquiries and grievances following standard operating procedures for all lines of service. Which include; Medicare, medicaid and bilingual lines for both members and providers.
- Collaborated with cross-functional teams to implement new service technologies and tools.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Resolved escalated customer issues, maintaining high levels of client retention and loyalty.
Client Service Specialist
USF Speech and Language Clinic
03.2021 - 11.2021
- Assisted prospective clients with enrollment process for products or services in both English and Spanish.
- Facilitated communication between clients and clinical staff to enhance service delivery.
- Managed scheduling and appointments to optimize clinic operations and client satisfaction.
Clinical Coordinator
Ginger Health
02.2020 - 03.2021
- Contributed to strategic plans and initiatives to advance standards of care within the clinic.
- Mentored employees in job-specific tasks and partook in continuous education needs to improve team performance.
- Established positive rapport with patients by engaging politely in native language.
- Maintained strict patient confidentiality to uphold organizational integrity standards.
Education
Bachelor of Science - Biomedical Sciences
University of South Florida
Tampa, FL08.2025
Certification in Clinical Specialist/Combat Medic - undefined
United States Army / AIT
06.2020
Skills
- Conflict resolution skills
- De-escalation techniques
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Bilingual
- Organizational skills
Certification
- Emergency Medical Responder (EMR)
- Basic Life Support / CPR
- Cyber Security
- HIPPA Compliance
LANGUAGES
Spanish Native
English Fluent
Timeline
Resolution Specialist
Wellsense Healthplan
02.2025 - Current
Senior Service Specialist
Wellsense Health Plan
09.2022 - 02.2025
Client Service Specialist
USF Speech and Language Clinic
03.2021 - 11.2021
Clinical Coordinator
Ginger Health
02.2020 - 03.2021
Combat Medic
Army National Guard
10.2019 - 07.2025
Certification in Clinical Specialist/Combat Medic - undefined
United States Army / AIT
Bachelor of Science - Biomedical Sciences
University of South Florida
Awards
Call of the Month, December 2023, The Army Achievement Medal 2023
Similar Profiles
CHERIE O’DONNELLCHERIE O’DONNELL
Senior Business Analyst at Wellsense HealthplanSenior Business Analyst at Wellsense Healthplan
Siera StephensonSiera Stephenson
Senior Service Specialist at Wellsense Health PlanSenior Service Specialist at Wellsense Health Plan
Kimberly CavettKimberly Cavett
Supplier Relationship Manager Senior at WellSense Health PlanSupplier Relationship Manager Senior at WellSense Health Plan
Jasmine ShiremanJasmine Shireman
Event Planner Assistant at Nellie Nellz ProductionsEvent Planner Assistant at Nellie Nellz Productions
Shayne SparkmanShayne Sparkman
Maintenance Technician at IHG Hotels & ResortsMaintenance Technician at IHG Hotels & Resorts