Camila Gomez
Detroit,MI
Overview
3
3
years of professional experience
Work History
Costumer Service and Sales Manager
Torkam Construction
Detroit, Michigan
01.2021 - Current
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Worked with marketing department to launch and manage promotional activities and campaigns.
- Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
- Followed through with client requests to resolve problems.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Created customer support strategy to increase customer retention.
Costumer Service
UPS
Naples, Florida
06.2017 - 01.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Implemented and developed customer service training processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Lorenzo Walker Institute of Technology
Naples, FL06.2015
Skills
- Customer Relationship Management Software (CRM)
- Personnel training and development
- Budgeting and reporting
- Inter-department collaboration
- Exceptional interpersonal communication
- Process improvement specialist
- Effective workflow management
- Technical Support
- Negotiation expert
- Customer-focused
- Skilled trainer
- Effective problem solver
- Sales and service-oriented
- Understanding of sales retention
- Adherence to high customer service standards
- Customer service and support
- Financial Services and Products
- Product and service sales
- Service standard compliance
Languages
Spanish
Full Professional
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Costumer Service and Sales Manager
Torkam Construction
01.2021 - Current
Costumer Service
UPS
06.2017 - 01.2019
High School Diploma -
Lorenzo Walker Institute of Technology
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