Camila Gonzalez
Miami,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Dog Daycare Attendant
D.O.G Hotels
03.2023 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Gave animals proper attention to promote secure environment in owner's absence.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Communicated professionally with pet owners via phone, email, and text.
Sales Associate
Caeli Smoke Shop
03.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Server
La Granja
01.2023 - 02.2024
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Restaurant Busser
Meraki Greek Bistro
11.2021 - 05.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
Minty Z
Server
03.2021 - 01.2022
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Server
Poke Life
01.2019 - 12.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Education
High School Diploma -
Miami Senior High School
Miami, FL06.2022
Skills
- Cash Handling
- Hospitality services
- Staff Management
- Problem-Solving
- Punctual and Reliable
- Computer Proficiency
- Basic Math Competence
- Product restocking
- Refunds and exchanges
- Customer Relations
- Dog Handling
- Leadership Qualities
- Multitasking
- Animal Care
- Dog Behavior Knowledge
- Excellent Communication
- Patience and Empathy
- Dog Handling Expertise
- Pet First Aid
- Dog Breed Familiarity
Accomplishments
I'm a very kind person, I know how to talk with the people.
Additional Information
My address: 2155 nw 29 ave
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Associate
Caeli Smoke Shop
03.2024 - 09.2024
Dog Daycare Attendant
D.O.G Hotels
03.2023 - 10.2024
Server
La Granja
01.2023 - 02.2024
Restaurant Busser
Meraki Greek Bistro
11.2021 - 05.2022
Minty Z
Server
03.2021 - 01.2022
Server
Poke Life
01.2019 - 12.2019
High School Diploma -
Miami Senior High School
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