Dedicated professional with a strong track record in consumer relations and guest satisfaction. Experienced in optimizing operations and elevating customer experiences through effective staff training and process improvements. Highly skilled in organization, attention to detail, and delivering exceptional service, ensuring seamless and memorable experiences for clients.
As a spa receptionist, I ensured a welcoming client experience by managing appointments, escorting guests, and coordinating with therapists. I answered questions about treatments, maintained a tidy reception area, and handled financial transactions with accuracy. I also minimized scheduling conflicts through proactive communication and trained new receptionists to uphold service standards.
As a restaurant waiter, I delivered exceptional customer service by maintaining clean, organized dining areas and building rapport with guests. I efficiently reset tables to ensure smooth guest flow, answered questions, recommended menu items, and accurately recorded orders. I handled payments with precision and ensured guest safety by communicating dietary restrictions to the kitchen for accurate meal preparation.