Camila Henriquez
Charlotte,NC
Summary
Proactive and results driven Customer Success professional with demonstrated experience in customer relationship development and sales for a global Enterprise SaaS sales team. Focused on delivering value to drive customer retention and recurring revenue.
Overview
10
10
years of professional experience
Work History
Account Manager
BRANDITO
11.2022 - 12.2024
- Managed a global portfolio of mid-size and enterprise accounts, ensuring timely communication and effective problem resolution for over 200 clients.
- Achieved 134% annual sales quota.
- Achieved 117% margin goal.
- Conducted monthly account reviews with clients to assess current programs, identify areas for improvement, and strategize future growth opportunities.
- Enhanced client relationships by consistently delivering strategic insights and tailored e-commerce, kitting and fulfillment, warehouse management and logistic solutions.
- Hosted yearly on-site immersive customer experience collaborations with clients.
Account Manager
Snagajob
04.2022 - 08.2022
- Managed $1.5-2million dollar book of business which consisted of nearly 150 accounts.
- Educated clients on new products and services to increase customer engagement with Snagajob.
- Responsible for maintaining customer service and customer relationships for over 150 customers.
- Maintained positive relationships and made effective client-related decisions.
Sales Operations Analyst
Insightsoftware
03.2020 - 07.2021
- Key member of acquisition team responsible for integrating and onboarding 7 company acquisitions in one year.
- Analyzed and implemented thousands of records into core CRM system (Salesforce) which included account, contact, opportunity and lead data.
- Responsible for training internal Sales Operations and Sales team members on core software applications, which include Salesforce, Clari, LinkedIn SalesNavigator, Gong, Salesloft, and Zoominfo.
- Create and maintain revenue forecasting reports and dashboards based on cross-functional stakeholder requirements.
- Provided Executive Leadership team with revenue forecasting reports and Go To Market analysis.
Customer Success Operation
PrinterLogic
08.2018 - 12.2019
- Collaborate with product development, customer success and sales teams to identify areas of need for upsell/cross-sell opportunities for strategic accounts.
- Trained and assisted team of 20+ sales reps on process changes and ensured consistent adherence.
- Assisted in formulation and development of quarterly Key Performance Indicators used to analyze team performance and identify growth opportunities.
- Work with Senior Management, Sales Representatives, and Analysts to formulate dynamic and effective reports within DOMO and Salesforce.com.
- Document business processes and formalized adopted solutions.
Sales Enablement Manager
PrinterLogic
07.2016 - 07.2018
- Planned and executed sales team with over 30 field marketing events to create net-new sales opportunities, accelerate existing sales opportunities and deepen existing customer relationships.
- Integrate technical expertise of product with industry best practices in account based marketing to create effective nurture campaigns, lead generation strategy, and email marketing programs.
- Coordinated with Cross functional teams to develop and host yearly Sales Kick-Off meetings.
Sales Development Representative
PrinterLogic
02.2015 - 06.2016
- Pursued, maintained and increased sales within existing accounts.
- Made minimum of 80 phone calls per day resulting in more than 40 new meetings (demos) with potential customers per month.
- Presented solution at trades shows throughout North America.
- Maintained knowledge of product including version updates, release cycles, market trends and competitive landscape.
Education
Bachelor of Science - Business Management
Utah Valley University
Orem, UT 1 2012 - 5 2014
Associate of Science - Business Management
LDS Business College
Salt Lake City, UT 1 2010 - 12 2011
Skills
Account Management
Client Relationship Management
Data Analysis and Reporting
Communication and Interpersonal Skills
Negotiation and Persuasion
Strong Cross Functional Collaboration
Forecasting and Budgeting
Results Oriented
Project Management
Timeline
Account Manager
BRANDITO
11.2022 - 12.2024
Account Manager
Snagajob
04.2022 - 08.2022
Sales Operations Analyst
Insightsoftware
03.2020 - 07.2021
Customer Success Operation
PrinterLogic
08.2018 - 12.2019
Sales Enablement Manager
PrinterLogic
07.2016 - 07.2018
Sales Development Representative
PrinterLogic
02.2015 - 06.2016
Bachelor of Science - Business Management
Utah Valley University
1 2012 - 5 2014
Associate of Science - Business Management
LDS Business College
1 2010 - 12 2011
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