Camila Herrera
Stamford
Summary
Customer service professional of 7 years eager to learn new skills in a productive work environment. Passionate about creating a unique and positive experience that guarantees customer satisfaction and increases engagement driving traffic and sales.
Overview
7
7
years of professional experience
Work History
Manager
Fred's Accessories
07.2024 - Current
- Supervises all store operations on a daily basis from opening to closing the store.
- Overseeing daily inventory transportation.
- Creating purchase orders and Sales reports.
- Maintaining CRM with customers and vendors.
- Utilizes sales techniques and strategies to build customer relationships and close sales.
- Monitors inventory levels to ensure product availability and accuracy of inventory records.
- Provides excellent customer service and goes above and beyond to obtain customer satisfaction.
Sales Management
Brandy Melville
09.2023 - 06.2024
- Diligently monitors all facets of store operations.
- Maintains high standards of efficiency and customer service excellence while collaborating effectively with employees to uphold operational goals.
- Proficiently guides customers in selecting optimal products tailored to their specific needs, utilizing comprehensive product knowledge and understanding of customer preferences
- Expertly operates POS systems to process transactions efficiently and addresses discrepancy/ return matters promptly and professionally, ensuring seamless customer service experiences
Tattoo Shop Manager
Westchester Tattooing Studio LLC
01.2023 - 07.2023
- Leads a team of 10 professionals artists, fostering a culture of excellence in client relations and achieving team goals consistently.
- Expertly manages customer inquiries, swiftly resolving issues to uphold a superior level of customer satisfaction and retention.
- Schedules artists' appointments with precision to optimize coverage and meet operational demands effectively.
- Oversees money handling protocols, ensuring accuracy and accountability in financial transactions.
- Possessing foundational understanding of accounting principles, facilitating informed decision-making and financial oversight.
Bartender
South Beach Lady Yacht Charters
04.2018 - 04.2022
- Serves as a hospitable and fast-working bartender in a fast-paced environment.
- Exceeds customer service expectations by providing friendly and courteous service to all guests.
- Uses conflict resolution techniques to diffuse tense situations and maintain a positive atmosphere.
- Conducts daily/weekly cleaning tasks to maintain an orderly, sanitary work environment.
Hostess & Server
Divieto Ristorante
08.2019 - 12.2021
- Works to represent the company in a positive and enthusiastic manner greeting over 400 guests daily.
- Performs a variety of administrative duties, including answering phones, taking and delivering messages.
- Follows established health and safety guidelines to ensure a clean and sanitary dining environment.
- Orchestrates a high level of multitasking by efficiently handling multiple orders at once.
- Exhibits strong teamwork and collaborates with kitchen staff and other team members.
- Demonstrates a high level of attention to detail by ensuring all orders were accurate and complete.
- Working with an understanding of marketing operations and campaign efforts.
Education
Associates - Marketing
Broward College
Skills
- Skilled Communicator
- Adaptability
- Ability to Multitask
- Team Collaboration
Languages
Spanish
Full Professional
Italian
Limited Working
Timeline
Manager
Fred's Accessories
07.2024 - Current
Sales Management
Brandy Melville
09.2023 - 06.2024
Tattoo Shop Manager
Westchester Tattooing Studio LLC
01.2023 - 07.2023
Hostess & Server
Divieto Ristorante
08.2019 - 12.2021
Bartender
South Beach Lady Yacht Charters
04.2018 - 04.2022
Associates - Marketing
Broward College
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