CAMILA ISIDRO
Norwalk,CT
Summary
Experienced in customer interaction and issue resolution, using communication and empathy to build strong relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Skilled in addressing and resolving customer issues effectively, with a focus on team collaboration and positive outcomes. Reliable, adaptable, with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
Durango Insurance Agency
06.2023 - 12.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
Lead Barista
Allora Coffe and Bites
08.2022 - 11.2022
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
Cashier/Server
Diamond Deli And Brickoven Pizza
11.2021 - 05.2022
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Completed table resets by wiping down surfaces and refilling condiments.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
Cashier/Coffee Barista
Donut Delight
08.2020 - 09.2021
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Nanny
Ruiz Family
07.2020 - 12.2020
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Promoted language development skills through reading and storytelling.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Cashier
McDonalds
06.2019 - 07.2020
- Used POS system to enter orders.
- Assisted counter staff in packing ready orders and distributing to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash and card transactions to complete customer purchases.
Education
Marketing -
University of Ecotec
03.2018
High School Diploma -
La Moderna High School
06.2017
Skills
- Bilingual (English and Spanish)
- Customer assistance
- Product and Service Sales
- POS Systems
- Point of Sale Knowledge
- Customer Relations
- Time management skills
- Quotes and sales
- Customer service
- Reliability and trustworthiness
- Cheerful and energetic
- Childcare
Certification
- Certified CPR/ AED: adult, child & infant + First Aid -[American Health Care Academy] - [04/30/2025 - 04/30/2027]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Agent
Durango Insurance Agency
06.2023 - 12.2023
Lead Barista
Allora Coffe and Bites
08.2022 - 11.2022
Cashier/Server
Diamond Deli And Brickoven Pizza
11.2021 - 05.2022
Cashier/Coffee Barista
Donut Delight
08.2020 - 09.2021
Nanny
Ruiz Family
07.2020 - 12.2020
Cashier
McDonalds
06.2019 - 07.2020
Marketing -
University of Ecotec
High School Diploma -
La Moderna High School
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