Camila Lewis

• Manage and resolve complex customer complaints through regulatory channels, including the Central Bank of Brazil, Procon, Ouvidoria, and Reclame Aqui platforms.
• Conduct root cause analysis using internal tools to identify systemic issues and recommend process improvements.
• Collaborate with cross-functional teams to ensure compliant resolutions and drive service enhancements.
• Draft clear, regulatory-compliant final responses, ensuring customer satisfaction and adherence to internal policies.
• Prepare comprehensive investigation reports detailing case facts, findings, and resolution actions.
• Mentor and support Customer Support teams on high-priority cases, providing feedback to improve processes and customer experiences.

• Coordinated efficient communication between patients, staff members, and insurance companies for seamless processing of claims and payments.
• Helped maintain an inviting atmosphere within the office by keeping reception areas, treatment rooms, and other spaces clean and organized.
• Participated in continuing education courses to stay current on industry trends and best practices, enhancing overall care provided within the practice.
• Trained new orthodontic assistants on proper techniques and protocols, ensuring consistent quality of care across the practice.

• Educated parents on preventative measures such as proper brushing techniques, flossing habits, and nutritional choices that contribute positively to their child''s oral health.
• Maintained a clean, safe environment in the treatment rooms, adhering to stringent sterilization protocols.
• Improved patient comfort by providing educational materials and addressing their concerns regarding dental procedures.
• Contributed to practice growth by delivering exceptional customer service, resulting in increased patient satisfaction and referrals.

• Provided dedicated childcare and educational support for children, ensuring their safety and well-being while fostering a nurturing environment.
• Tutored children in various subjects, including math, science, and language arts, helping them improve grades and develop effective study habits.
• Enhanced children's verbal and written English communication skills through interactive lessons and consistent practice, leading to noticeable improvement in their fluency and confidence.
• Assisted with daily routines, homework, and extracurricular activities, promoting time management and organizational skills.
• Cultivated cross-cultural communication skills by working with a diverse family, adapting to different cultural norms and enhancing the children's global awareness.
• Organized creative educational activities to keep children engaged and motivated while learning, fostering both academic and personal growth.

• Established a positive classroom environment that promoted respect, collaboration, and open communication among students from diverse backgrounds.
• Assisted students in preparing for standardized language exams, resulting in higher scores and improved academic standing.
• Organized extracurricular activities such as language clubs or cultural events, enhancing students'' connection to the target culture outside of the classroom setting.
• Developed personalized lesson plans for individual students to address their specific needs and improve overall performance.

• Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
• Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
• Developed strong relationships with clients, resulting in increased repeat business and referrals.
• Provided outstanding customer service throughout the entire buying process, cultivating trust with prospective buyers.