Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Camila Lopes

Deerfield Beach

Summary

Dynamic retail professional with extensive experience at Burlington Coat Factory, excelling in customer service and relationship building. Proven ability to enhance sales through product knowledge and effective teamwork. Recognized for resolving customer issues promptly, fostering loyalty, and maintaining a clean, organized store environment. Skilled in cash handling and delivering exceptional shopping experiences.

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.

Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Retail Sales Associate

Burlington Coat Factoy
09.2023 - 12.2023
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated point-of-sale system efficiently to process transactions accurately.
  • Maintained organized sales floor through regular restocking and merchandising efforts.
  • Collaborated with team members to ensure timely completion of daily tasks and goals.
  • Provided excellent customer service by addressing concerns and resolving issues promptly.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.

Head Bartender

Fantasy KTV
04.2014 - 09.2015
  • Crafted and served a diverse range of cocktails, ensuring high-quality presentation and taste.
  • Maintained cleanliness and organization of bar area, adhering to health and safety standards.
  • Assisted in training new bartenders on techniques and bar operations for improved service efficiency.
  • Developed seasonal drink menus in collaboration with management to enhance customer experience.
  • Managed inventory levels, ordering supplies as needed to minimize shortages and waste.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly to ensure satisfaction.
  • Collaborated with kitchen staff to synchronize food and beverage service for seamless dining experience.
  • Monitored bar operations during peak hours, adjusting workflow to maintain speed and quality of service.

Head Bartender

Port Hole Pub
02.2010 - 04.2014
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
  • Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
  • Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
  • Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
  • Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Maintained cleanliness and organization of bar area, adhering to health and safety standards.
  • Managed inventory levels, ordering supplies as needed to minimize shortages and waste.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly to ensure satisfaction.
  • Monitored bar operations during peak hours, adjusting workflow to maintain speed and quality of service.
  • Collaborated with kitchen staff to synchronize food and beverage service for seamless dining experience.

Education

Some Degree -

Madeira
Brazil
12-2004

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer assistance
  • Cash handling
  • Customer engagement
  • Retail sales
  • Reliability and punctuality
  • Flexible schedule
  • Money handling
  • Relationship building
  • Product knowledge
  • Professional appearance
  • Store maintenance
  • Retail store operations
  • Phone etiquette
  • Customer needs assessment
  • Sales expertise

Accomplishments

  • Resolved product issue through consumer testing.

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working
English
Full Professional

Timeline

Retail Sales Associate

Burlington Coat Factoy
09.2023 - 12.2023

Head Bartender

Fantasy KTV
04.2014 - 09.2015

Head Bartender

Port Hole Pub
02.2010 - 04.2014

Some Degree -

Madeira

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