Summary
Overview
Work History
Education
Skills
Projects
Languages
Timeline
Generic

Camila Martinez

Orlando,FL

Summary

Detail-oriented professional transitioning into data analytics, currently completing the Google Data Analytics Professional Certificate. Experienced in data entry, reporting, and operations management within the automotive industry. Skilled in SQL, spreadsheets, Tableau, and R, with a strong foundation in customer relations, process optimization, and data-driven decision-making. Trilingual in English, Spanish, and Italian, with excellent communication skills.

Overview

6
6
years of professional experience

Work History

Guest Relations Manager

AutoNation Chevroet
Orlando, FL
01.2025 - Current
  • Oversaw fleet operations for the rental department by tracking vehicle usage data, monitoring availability, and improving scheduling efficiency.
  • Managed customer interactions with professional phone and in-person communication, ensuring accurate data entry into internal systems.
  • Analyzed daily reports to optimize vehicle utilization, reducing downtime, and improving fleet performance.
  • Collaborated with cross-functional teams to streamline processes using data tracking and reporting tools.

Guest Relations Associate

Lexus of Winter Park
Winter Park, Florida
02.2020 - 12.2022
  • Ensured customer retention by resolving issues quickly and delivering personalized service.
  • Entered and maintained customer information accurately in the dealership's database.
  • Supported sales and service teams with reliable reporting and data entry.
  • Strengthened customer relationships through professional phone etiquette, and proactive problem-solving.

Education

High School Diploma -

Colonial High School
Orlando, FL
05-2018

Google Data Analytics Professional Certificate - Technology Education

Coursera

Skills

  • Data analysis and tools: SQL, R, spreadsheets (Excel/Google Sheets)
  • Data visualization: Tableau dashboards, R visualizations
  • Data management: data entry, cleaning, and reporting
  • Other: operations oversight, customer communications, problem-solving

Projects

Capstone Case Study – Google Data Analytics Certificate

  • Selected and analyzed a real-world dataset to answer a defined business problem.
  • Used R and SQL to clean, organize, and analyze large datasets.
  • Built a Tableau dashboard and presented actionable recommendations.

Customer Churn Analysis

  • Investigated customer retention patterns using SQL and R.
  • Identified key churn drivers and recommended strategies that could reduce churn by 10%.

Bike-Share Data Exploration

  • Cleaned and analyzed ride-share data in spreadsheets and R.
  • Built Tableau visualizations showing seasonal rider behavior trends.
  • Delivered insights in a clear summary report and dashboard.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Native/ Bilingual

Timeline

Guest Relations Manager

AutoNation Chevroet
01.2025 - Current

Guest Relations Associate

Lexus of Winter Park
02.2020 - 12.2022

High School Diploma -

Colonial High School

Google Data Analytics Professional Certificate - Technology Education

Coursera

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