Summary
Overview
Work History
Education
Skills
Timeline
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Camila Milesi

Katy

Summary

Experience in providing excellent customer service and administrative support, including clerical assistance and public interaction. Proficient in calendar management, scheduling, data entry, and database administration. Reliable and quick-learning team player with strong communication and organizational skills.

Overview

6
6
years of professional experience

Work History

Receptionist

The Grand Music School
09.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Barista

Summer Moon Coffee
03.2022 - 08.2023
  • Interacted with customers during hectic periods to promote a fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Used POS system to accurately enter orders and process payments.
  • Trained new employees, sharing knowledge and expertise about coffees, teas, and merchandise.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

Administrative Assistant

Hotel Milesi (Family Owned Hotel)
01.2019 - 12.2021
  • Worked Summers and Special Events during school year
  • Developed and updated spreadsheets and databases to track and report on sales data.
  • Assisted where needed in daily activities.

Concierge

Hotel Milesi (Family Owned Hotel)
03.2018 - 12.2018
  • Worked Summers and Special Events during school year.
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Associate of Arts - Political Science

Lone Star College System
Cypress, TX

High School Diploma -

Carpe Diem
Argentina
12.2020

Skills

  • Meticulous Attention to Detail
  • Strong Organizational Skills
  • Professional and Courteous
  • Verbal and Written Communication
  • Customer Service
  • Fast Learner
  • Highly Efficient and Productive
  • Bilingual in Spanish and English
  • Scheduling appointments
  • Verbal and written communication
  • Telephone skills
  • Customer and client relations

Timeline

Receptionist

The Grand Music School
09.2023 - Current

Barista

Summer Moon Coffee
03.2022 - 08.2023

Administrative Assistant

Hotel Milesi (Family Owned Hotel)
01.2019 - 12.2021

Concierge

Hotel Milesi (Family Owned Hotel)
03.2018 - 12.2018

Associate of Arts - Political Science

Lone Star College System

High School Diploma -

Carpe Diem

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Camila Milesi