Camila Molina Gaspar
Lehi,UT
Summary
Experienced in conflict resolution and customer relations, successfully improving loyalty and satisfaction at Foundever through effective management of high-stress situations and empathetic complaint handling techniques. Strong skills in data entry and active listening, combined with a proven ability to resolve disputes, make me a valuable asset in customer service roles.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Foundever
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Help customers understand their rent payments (How long it would take to process and how to submit it).
- Responded to customer requests for products, services, and company information.
- Helped customers through email or live chats about issues that they are having with the app/website (It’s an app called Bilt Rewards helps members make rent payments and earn points for it).
Cashier
HomeGoods Distribution Center
07.2023 - 10.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Specialist/Cashier
Sams Club Pharmacy
11.2022 - 06.2023
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Help customers with returns
- Helped fellow co-workers by being a translator for Spanish speaking customers
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Improved efficiency, organized checkout area for optimal workflow.
Education
High School -
Lehi
Lehi, UT05.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint handling
- Conflict resolution
- Client relations
- Payment processing
- Appointment scheduling
- Live chat support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Foundever
01.2024 - Current
Cashier
HomeGoods Distribution Center
07.2023 - 10.2023
Specialist/Cashier
Sams Club Pharmacy
11.2022 - 06.2023
High School -
Lehi
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