Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kattia Poma

Elizabeth

Summary

Bilingual professional excelling in customer service and problem-solving. Proven ability to design tailored educational programs and collaborate effectively with families to enhance student success.

Overview

20
20
years of professional experience

Work History

DDD Vendor

New Jersey Division of Developmental Disabilities
02.2025 - Current
  • Designed and implemented individualized lesson plans for basic English instruction tailored to diverse learning abilities.
  • Ensured compliance with DDD and state regulations, meeting Medicaid and state standards in all services.
  • Developed and managed educational programs focused on enhancing language, communication, and social integration skills.
  • Collaborated with families to secure necessary resources and support for each child's success.

Cashier

Kean University (Compass Group)
Union
07.2022 - 10.2022
  • Operated the cash register and processed transactions for college students in the campus cafeteria.
  • Provided excellent customer service by assisting students with their food choices and addressing inquiries.
  • Maintained a clean and organized service area, ensuring a positive dining experience.
  • Managed cash handling and ensured accurate transactions during busy hours.

Inbound scanner

Retail Logistics LLC
Wayne
10.2010 - 01.2016
  • Ensured accurate data entry and quality control of scanned materials.
  • Collaborated with team members to streamline scanning processes.
  • Assisted in training new staff on scanning protocols and procedures.
  • Kept inventory areas clean, organized, and free of safety hazards for maximum efficiency.

Quality Control Specialist

Innovative Cosmetics Concept LLC.
Clifton
09.2008 - 09.2010
  • Inspected products for quality and consistency.
  • Approved batches for packaging, ensuring compliance with standards.
  • Identified defects and collaborated on corrective actions.

Shift Leader

Crew Member
Clifton
06.2005 - 09.2008
  • Supervised daily operations and managed a team.
  • Ensured excellent customer service and resolved issues quickly.
  • Handled cash transactions and monitored inventory levels.
  • Maintained cleanliness and adherence to safety standards.
  • Assisted with scheduling and opening/closing procedures.

Education

Dover Business College
Clifton, NJ
03-2011

Skills

  • Bilingual
  • Problem solving
  • Time management
  • Lesson planning
  • Compliance assurance

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

DDD Vendor

New Jersey Division of Developmental Disabilities
02.2025 - Current

Cashier

Kean University (Compass Group)
07.2022 - 10.2022

Inbound scanner

Retail Logistics LLC
10.2010 - 01.2016

Quality Control Specialist

Innovative Cosmetics Concept LLC.
09.2008 - 09.2010

Shift Leader

Crew Member
06.2005 - 09.2008

Dover Business College

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