CAMILA PIRES
Project Manager & Operations Leader With Expertise In E-commerce And Beauty
New York,NY
Summary
Experienced project management professional with a strong focus on team collaboration and achieving results. Demonstrated expertise in strategic planning, risk management, and stakeholder communication. Recognized for reliability and adaptability in dynamic environments. Ready to drive impactful outcomes and lead projects to success.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Director of Quality and Project Manager Consultant
The 7 Virtues
New York, New York
10.2023 - 10.2024
- Spearheaded end-to-end project management for new product launches, ensuring compliance with FDA, Health Canada, and Biorius regulations while maintaining aggressive timelines
- Drive 20% improvement in operational efficiency through SOP development and implementation across multiple business functions
- Led B2B partnerships and key account management initiatives, achieving 15% increase in customer profitability through strategic project planning
- Optimize supply chain operations through 3PL partnership management, resulting in 10% improvement in order fulfillment times
- Directed quality management initiatives across supply chain operations, implementing robust systems for inventory accuracy and product compliance
- Collaborated with suppliers to enhance their understanding of our quality requirements, fostering strong relationships built on trust and transparency.
- Streamlined internal audit procedures by developing standardized templates for reporting findings efficiently and consistently.
- Conducted root cause analysis for product defects and implemented corrective actions, resulting in reduced return rates and increased customer satisfaction.
- Built strong partnerships with key stakeholders, enabling increased collaboration on problem-solving efforts and overall process improvements.
- Improved overall product quality by implementing robust testing methodologies and streamlining process improvements.
- Reviewed technical documentation for accuracy and completeness, reducing potential errors in product specifications or assembly instructions.
- Drove root cause analysis investigations for customer complaints, implementing corrective actions that reduced recurrence rates and improved client retention.
- Developed training programs that enhanced employees'' understanding of quality standards, leading to improved production accuracy and efficiency.
- Authored documentation for internal use by QA personnel, setting guidelines for review activities and reporting requirements.
- Managed QA operations, including inspection, sampling, and monitoring for compliance.
- Formulated internal QA policies regarding design controls and validation techniques.
- Monitored quality concerns involving external clients, suppliers, and internal operations.
- Facilitated quality review meetings to assess performance and mitigate risks.
- Executed quality planning for new product launches, ensuring design and production met brand expectations.
- Specified quality requirements of raw materials with suppliers.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Drove successful resolutions of project issues by coordinating efforts across teams, mitigating risks effectively.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining. positive work environment throughout project lifecycle.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
Customer Experience & Sales Advocate
Sol de Janeiro
New York, NY
06.2021 - 01.2024
- Developed and implemented a comprehensive CX strategy, including the creation of the CX Handbook and SOPs that significantly enhanced team productivity
- Orchestrated seamless weekly reconciliation between the Shopify platform and 3PL operations, optimizing fulfillment processes
- Achieved 12% sales growth through the implementation of data-driven customer experience strategies
- Reduced customer resolution times by 20% through the development of a comprehensive knowledge base and support tools
- Led website audits and support material updates to maintain brand consistency and enhance customer experience
- Developed and implemented sales strategies to increase revenue.
- Retained loyal clientele by providing exceptional post-sale support, ensuring continued satisfaction with purchases.
- Maintained extensive knowledge of products and services to better assist customers in their purchasing decisions.
- Implemented effective upselling strategies to maximize transaction value and drive additional revenue.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Partnered with management to analyze customer feedback and propose necessary operational modifications.
Project Manager
Prime Matter Labs
Miami, FL
10.2020 - 06.2021
- Managed a portfolio of 30+ new product development projects with a 97% on-time launch rate
- Improved KPI metrics by 15% through strategic vendor management and performance optimization
- Implemented Smartsheet and Asana to enhance cross-functional collaboration and timeline tracking
- Established risk mitigation strategies and quality control processes ensuring regulatory compliance
- Reduced communication errors by 30% through improved cross-functional alignment
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Retail Sales Account and Project Manager
Ofra Cosmetics
Pompano Beach, Florida
05.2019 - 09.2020
- Drove 23% increase in sales within 6 months through strategic promotional planning and execution
- Led cross-functional alignment for product development timelines and launch strategies
- Conducted market analysis and consumer trend research to inform product development
- Managed key retail partnerships and brand ambassador program, ensuring consistent brand representation
- Optimized product listings and promotional campaigns across retail accounts
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Delivered detailed product presentations, effectively communicating value propositions and features to decision-makers.
- Engaged in continuous learning to stay abreast of industry trends and competitive landscape, applying insights to account strategies.
- Collaborated with product development teams to tailor offerings to key account needs, enhancing product relevance and appeal.
Sales Account Coordinator
Arcade Beauty
New York, New York
04.2018 - 04.2019
- Managed L'Oréal $25M account, ensuring regulatory compliance and meeting global product standards
- Increased account revenue by 15% through new business development initiatives
- Reduced project delays by 20% through the implementation of efficient timeline management systems
- Led regulatory submissions for global product registration and safety standards
- Coordinated events and trade shows to showcase products and services, generating leads and increasing brand visibility.
- Partnered with cross-functional teams to develop customized solutions that met unique client requirements.
- Streamlined internal processes for better efficiency, improving communication and collaboration between departments.
- Managed portfolio of accounts, ensuring client satisfaction and timely resolution of issues.
District Merchandise Manager
Leon Max, Inc/ Maxstudio.com
New York, New York
02.2014 - 03.2018
- Increased district sales by 33% through optimization of merchandising strategies
- Achieved $2.3M in projected sales through strategic store layout and product placement initiatives
- Developed and implemented training programs for store managers and staff
- Created and executed promotional strategies that increased store traffic and conversion rates
- Coordinated special events at the district level to promote new products or drive customer engagement initiatives effectively.
- Implemented training programs to develop key skills among merchandise team members, enhancing productivity and job satisfaction.
- Streamlined inventory management processes, reducing excess stock and improving overall inventory turnover.
- Evaluated competitor strategies, identifying opportunities for growth and improvement in market share.
- Conducted regular store visits, providing feedback and coaching to improve overall store operations.
- Spearheaded cross-departmental collaboration efforts to identify areas of opportunity for improving overall business performance in the district''s merchandise sector.
- Boosted category performance through data-driven decision-making, highlighting high-performing items for prominent display placement.
Education
Bachelor of Arts - Marketing and Management
The Art Institute of Charlotte
Charlotte, NCSkills
- Project Management
- Product Launch Strategy
- Timeline Management
- Risk Mitigation
- Stakeholder Management
- Product Development
- Resource Allocation
- Budget Management
- Vendor Management
- Customer Experience
- Account Management
- Training & Development
- Cross-functional Leadership
- Team Management
- Process Implementation
- Supply Chain Management
Corecompetencies
Product Launch Strategy, Timeline Management, Risk Mitigation, Stakeholder Management, Product Development, Resource Allocation, Budget Management, Vendor Management, Customer Experience, Account Management, Client Relationship Building, Customer Support, Customer Retention, Training & Development, Problem Resolution, Cross-functional Leadership, Team Management, Strategic Planning, Performance Metrics, Process Implementation, Supply Chain Management, Inventory Control, Change Management
Timeline
Director of Quality and Project Manager Consultant
The 7 Virtues
10.2023 - 10.2024
Customer Experience & Sales Advocate
Sol de Janeiro
06.2021 - 01.2024
Project Manager
Prime Matter Labs
10.2020 - 06.2021
Retail Sales Account and Project Manager
Ofra Cosmetics
05.2019 - 09.2020
Sales Account Coordinator
Arcade Beauty
04.2018 - 04.2019
District Merchandise Manager
Leon Max, Inc/ Maxstudio.com
02.2014 - 03.2018
Bachelor of Arts - Marketing and Management
The Art Institute of Charlotte
Similar Profiles
Jay Kumar MenghaniJay Kumar Menghani
HR Recruiter at VirtueSHR Recruiter at VirtueS
Ariel LuebkeAriel Luebke
Dance Instructor and Choreographer at Virtues In Motion Dance StudioDance Instructor and Choreographer at Virtues In Motion Dance Studio
Funmilola OduntanFunmilola Oduntan
Volunteer at family of virtuesVolunteer at family of virtues