Camila Pizarro
Patterson,USA
Summary
Driven production professional with decisive leadership skills developed over many years in field. Successful at organizing and managing all areas of production, motivating teams and coordinating logistics with accuracy and efficiency. Talented in writing, correcting, and shaping content.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist/Secretary
Lockheed Martin
Livermore, US
04.2024 - 07.2024
- Company Overview: Receptionist for a large firm
- Receptionist for a large firm
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Dispatch Manager
Pro Star Towing
Fremont, US
08.2021 - 11.2023
- Managing a team of dispatchers working with the account of AAA roadside
- Overseeing the preparation of shift schedules, monitoring calls, evaluating, recommending, and distributing drivers for calls for priority calls
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Created reports detailing fleet utilization, costs per mile, hour, load, employee productivity metrics.
- Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
- Served as primary contact for external vendors providing transportation services.
- Implemented safety protocols such as random drug testing programs for employees operating commercial vehicles.
- Developed and monitored field efficiencies and innovated new ways to improve operations.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
- Conducted regular audits of dispatch processes and documentation to ensure accuracy and compliance.
DISPATCH LEAD/CORPORATE ASSISTANT
HOME DELIVERY LOGISTICS
Livermore, US
02.2019 - 03.2021
- Maintaining telephone communications with customers as well as delivery teams
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Closely monitored dispatch board to triage and prioritize over a variety of daily calls
- Evaluated and adjusted over 15-20 routes based on daily needs, available workers, traffic hazards and weather conditions
- Went 121 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real-time
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
- Documented all changes in the computer tracking system
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
- Led warehouse improvement initiatives to advance operational efficiencies
- Collaborated with third-party vendors to implement new systems
- Assisted in the new AB5 law head on with Independent contractors transitioning them into Corporations
- Worked with the accounts of Del Monte furniture, Ashley home furniture as well as Mancini's Sleep world
- Monitored workflow and adjusted staff schedules accordingly.
- Assigned daily tasks and delegated responsibilities to team members.
- Provided training and guidance to new hires on dispatch procedures.
- Maintained accurate records of all assigned jobs and tracked progress of each job.
- Developed strategies for improving customer service levels, response times, and process efficiencies.
- Resolved customer service issues in a timely manner.
- Responded promptly to emergency calls, ensuring that the appropriate personnel were dispatched quickly and efficiently.
- Reviewed incoming requests from customers to ensure they meet company standards and expectations.
- Ensured compliance with local laws, regulations, safety protocols.
- Created policies and procedures related to dispatching operations.
- Conducted regular meetings with team members to discuss goals, objectives, deadlines.
- Coordinated with other departments to ensure proper communication between teams.
- Created reports detailing employee performance metrics and trends in order to identify areas of improvement.
TRANSPORTATION ADMINISTRATOR
RK Logistics Group
Fremont, US
01.2018 - 02.2019
- Dealing with different accounts & freights
- Multi phone line system
- Warehouse billing for Tesla account (Foreign Trade Zone)
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
- Conducted research to address shipping errors and packaging mistakes
- Organized records of vehicles, schedules and completed orders
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels
- Investigated and resolved customer complaints to foster satisfaction
- Kept all patient information secure and confidential
- Followed up with appropriate parties to obtain prompt payments
- Executed billing tasks and recorded information in company databases
- Created improved filing system to maintain secure client data
- Collected data to complete detailed financial reports for stakeholders and management
- Generated financial statements and reports detailing accounts receivable status
- Coordinated the delivery of goods and services between vendors, customers, and other departments.
- Collaborated with internal teams to create plans for improving operational efficiencies within the distribution network.
ROUTER/ DISPATCHER
NORTH AMERICAN LOGISTICS
Hayward, US
12.2015 - 12.2017
- Assisted with daily operations for high volume and specialty freight accounts
- Extremely sensitive to customer's needs by analyzing the root causes of issues and coming up with creative solutions for the fulfillment of orders
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Received and routed business correspondence to correct departments and staff members
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using word and excel
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to databases
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Routed Same Day routes for Emeryville CA, Palo Alto Ca, as well as Las Vegas NV for the account of IKEA
Education
HIGH SCHOOL DIPLOMA -
CUPERTINO HIGH SCHOOL
Skills
- Computer Savvy
- Team Player
- Excel
- MS Office
- Word
- POD's
- Filing
- Multi-Tasking
- Phone System
- Routing
- Routing orders
- Customer relations
- Schedule management
- Data entry
- HAZMAT training
- Warehouse & manufacturing operations
- DOT Regulations
- Team development
- Reverse Logistics
- Computer-savvy
- Billing
- Call Center
- High volume calls
- Defusing Escalations
- Excellent Customer Service
- Customer Support
- Bilingual
- Dispatch
- Receptionist
- Time Management
- Word Processor
- Prioritizing calls
- Maintaining call metrics
- Verifying coverage
- Service coordination
- Dispatching field personnel
- Updating logs
- Physically fit & agile
- Project management
- Excellent sense of direction
- Data Collection
- Multi-line Phone Systems
- Office Management
- Logistics
- Management
- QuickBooks
- Freight Experience
- Sales Experience
- Customer service
- Fleet management
- Typing
- Analysis skills
- Packaging
- IOS
- Supply chain
- Tableau
- Spanish
- Freight
- Office management
- Databases
- Team management
- Accounts receivable
- Front desk
- Data collection
- Training & development
- Travel Coordination
- Data Entry
- Technical Support
- File Management
- Administrative Support
- Scheduling
- Supply Management
- Project Management
- Basic accounting
- Tech-Savvy
- Verbal and written communication
- Office Administration
- Schedule Management
- Positive and professional
- Telephone skills
- Organization skills
- PC proficient
- Calendar Management
- Greeting and Seating Clients
- Scheduling appointments
- Telephone inquiries
- Client Communication
- Interpretation skills
- Relationship Building
- Documentation skills
- Customer service expertise
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Receptionist/Secretary
Lockheed Martin
04.2024 - 07.2024
Dispatch Manager
Pro Star Towing
08.2021 - 11.2023
DISPATCH LEAD/CORPORATE ASSISTANT
HOME DELIVERY LOGISTICS
02.2019 - 03.2021
TRANSPORTATION ADMINISTRATOR
RK Logistics Group
01.2018 - 02.2019
ROUTER/ DISPATCHER
NORTH AMERICAN LOGISTICS
12.2015 - 12.2017
HIGH SCHOOL DIPLOMA -
CUPERTINO HIGH SCHOOL
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