Camila Ramirez

Detail-oriented and bilingual customer service professional with experience in retail and administrative office environments. At Publix, I provided friendly and efficient cashier service, handling cash, credit, debit, and check transactions while assisting a diverse customer base, including non-English speakers. I developed strong multitasking, problem-solving, and communication skills in a fast-paced grocery setting.

At the Walter Pownall Service Center, I served as a Central Information Specialist and Receptionist, managing high volumes of phone calls, emails, and visitor inquiries. I was responsible for checking in guests, processing ID badges for volunteers and newly hired employees, and maintaining confidential records in compliance with strict security protocols. My bilingual skills enabled me to effectively assist non-English-speaking visitors and staff, ensuring clear communication and a welcoming environment.

With a proven ability to multitask, collaborate across departments, and provide excellent customer service, I am well-prepared to contribute positively to a dynamic team in the healthcare or service industry.

Sure! Here’s a list of accomplishments you might include based on your experiences at Publix and Walter Pownall Service Center. You can customize or expand them based on what you feel proud of or specific results you achieved:

• Consistently provided excellent customer service at Publix, receiving positive feedback from customers and supervisors for friendly and efficient checkout experiences
• Successfully processed a wide variety of payment methods, including checks, while maintaining accuracy and preventing fraud
• Utilized bilingual skills to assist non-English-speaking customers and visitors, improving communication and service quality
• Managed a high volume of visitor check-ins and badge processing at Walter Pownall Service Center, ensuring compliance with security protocols and timely processing
• Maintained confidentiality and accuracy in handling sensitive information, contributing to a secure and professional administrative environment
• Streamlined front desk operations by effectively managing phone calls, emails, and in-person inquiries, reducing wait times and improving visitor satisfaction
• Collaborated with multiple departments to resolve visitor and staff concerns quickly and efficiently, supporting smooth daily operations
• Demonstrated strong multitasking abilities by balancing reception duties with administrative tasks in a fast-paced setting