Camila Santos
Senior Customer Service Specialist
Cincinnati,OH
Summary
20 years of experience in customer service, whether working for companies or for myself.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Permanent Makeup Artist
Self employed
São Paulo, SÃO PAULO BRAZIL
01.2015 - Current
- Microblading techniques.
- Permanent lip color and permanent eyeliner.
- Facials and other treatments.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Used sales tactics and persuasion to meet goals.
- Maintained records of all clients' treatments.
- Stayed up-to-date on industry trends and best practices.
- Operated cash registers to receive payments from patrons.
- Adhered to strict hygiene guidelines during every service provided.
- Handled appointment booking, canceling and rescheduling.
- Managed inventory of supplies needed for procedures.
- Developed marketing materials and promotional campaigns for the business.
- Trained and mentored new permanent makeup artists.
- Developed relationships with potential clients through networking events or referrals.
- Promoted sales events and product launches to customers.
- Updated and maintained customer information records and beauty services provided.
- Responded to customer inquiries by phone, email and in person.
- Participated in trade shows or conventions related to the beauty industry.
Production Assistant
LR Mind 7 - Brasil
São Paulo, SÃO PAULO BRAZIL
04.2019 - 07.2019
- Partnered with clients to identify their needs, understand requirements for each event and ensure customer satisfaction.
- Booked venues and scheduled speakers researching vendors (catering, decorators, musicians etc.) and chose the best combination of quality and cost; negotiating contracts with vendors prior to closing any deals.
- Hired personnel as needed to meet event requirements.
- Evaluated vendor products and performance prior to placing orders.
- Remained alert, active, and ready to respond to requests using variety of available resources.
- Conducted research relevant to upcoming projects.
- Kept records of daily production activities.
- Monitored scene progress and assisted with any adjustments needed by the director.
- Developed and maintained information databases, web pages and software.
- Archived and synced datasets and files for optimal performance.
- Performed general office duties such as answering phones, filing paperwork.
- Ran errands as necessary for the production team.
- Maintained communication between production staff and crew members.
- Compiled reports on expenses related to productions.
- Delivered client-focused special services for corporate clients or programs for special groups.
- Delivered messages to various crew members to coordinate communications.
- Inventoried digital assets, materials or printers.
- Analyzed client requests to determine and locate needed information.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Delivered products to customer locations on time.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service
Stella & Viegas - Brasil
São Paulo, SÃO PAULO BRAZIL
01.2002 - 01.2012
- Answered customer inquiries via email, phone, and chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor Degree in Languages in Portuguese-English-Portuguese - Education
CUSC - Brasil
São Paulo, SÃO PAULO BRAZIL12-2006
Skills
- English- Portuguese-English
- Contract Negotiation
- Research
- Negotiation
- Proofreading
- Translation
- Event Planning
- Excellent verbal communication skills
- Strong written communication skills
- Exceptional customer service skills
- Proficient problem-solving abilities
- Excellent organizational skills
- Adept in multitasking
- Able to think proactively
- Superb interpersonal skills
- Ability to learn quickly
- Excellent time management skills
- Ability to work independently
- Attention to detail
- Familiarity with company products
- Ability to work well under pressure
- Positive and empathetic attitude
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen
Timeline
Production Assistant
LR Mind 7 - Brasil
04.2019 - 07.2019
Permanent Makeup Artist
Self employed
01.2015 - Current
Customer Service
Stella & Viegas - Brasil
01.2002 - 01.2012
Bachelor Degree in Languages in Portuguese-English-Portuguese - Education
CUSC - Brasil
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