Camila Sirvian
Woodbridge,VA
Summary
A motivated and responsible student ready to apply education in a professional environment. Proven ability to manage time effectively and handle challenging tasks. Experienced in training and supervising teams in high-paced hospitality settings, with a focus on staff development and customer service excellence. Demonstrates strong communication, leadership, and problem-solving skills to enhance team performance and deliver exceptional dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess (Coach)
Ozzie's Good Eats, Great American Restaurants
Fairfax, Virginia
03.2023 - 05.2025
- Trained new hostesses regarding front-of-house operations.
- Coordinated the restaurant management system, RESY, to ensure appropriate openings for reservations, wait times, and smooth execution.
- Encouraged team members to provide exceptional customer service at all times.
- Communicated any issues or complaints to management in a timely manner.
- Utilized the POS system to total meal costs, provide gift cards, and create take-out orders for the guests.
- Greeted customers, answered questions about the menu and specials, provided general restaurant information, and handled reservations by phone.
- Helped the restaurant staff set up large party events.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- If needed, I assisted in other departments, such as serving staff, food runners, and bussers, during peak hours.
Cashier
Santini's New York Style Deli
Reston, Virginia
06.2021 - 03.2023
- Operated a cash register and POS system to efficiently and accurately process payments by cash, credit card, gift card, or automatic debit.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned the roles of other departments, such as food preparation, frying, and making sandwiches, to provide coverage and keep the store operational.
- Handled returns and exchanges.
- Stocked shelves with merchandise, and cleaned the tables when needed.
Waitress/Restaurant Hostess
Saigon 54
Herndon, Virginia
05.2022 - 08.2022
- Greeted and assisted in seating guests at tables or booths.
- Presented food and beverages to guests at tables.
- Developed positive relationships with regular customers through conversation.
- Utilized a POS system to total meal costs for final bill calculation.
- Answered multiple incoming calls with appropriate greetings, and provided information about menu items, services offered, or questions asked.
- Communicated with the manager or kitchen staff regarding customer feedback.
- Restocked condiments, silverware, and napkins as needed.
Education
Bachelor of Science - Criminology, Law And Society
George Mason University
Fairfax, VAAssociate of Science - General Science
Northern Virginia Community College
Woodbridge05-2024
High School Diploma -
Osbourn Park High School
Manassas, VA06-2022
Skills
- Employee Training
- Customer Service and Communication
- Reservation Management
- POS System Operation
- Problem-Solving Abilities
- Event Coordination
- Ability to Learn Quickly
- Detail Oriented
Certification
- CITI Program, Human Research: Social and Behavioral Research
Languages
Spanish
Professional
Timeline
Hostess (Coach)
Ozzie's Good Eats, Great American Restaurants
03.2023 - 05.2025
Waitress/Restaurant Hostess
Saigon 54
05.2022 - 08.2022
Cashier
Santini's New York Style Deli
06.2021 - 03.2023
Bachelor of Science - Criminology, Law And Society
George Mason University
Associate of Science - General Science
Northern Virginia Community College
High School Diploma -
Osbourn Park High School
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