Camila Videla
Allen,TX
Summary
Hardworking, self-motivated professional with 8+ years of exceptional customer service experience in a range of different food establishments. Seeking a position in an environment that will challenge further while allowing to contribute to the growth and success of the brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Chama Gaucha Brazilian Steakhouse
01.2023 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
General Manager
Kitchen + Kocktails By Kevin Kelley
02.2022 - 10.2022
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. (200+ employees, 7 managers)
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
Assistant Manager
Fogo De Chao Brazilian Steakhouse
05.2016 - 02.2022
- Multiple positions in six years including server/bartender/corporate NRO trainer/customer service representative; last 4 years were management where I oversaw 125 employees alongside of an assistant manager and general manager
- Assisted in hiring and training, scheduling, inventory and purchasing, oversaw labor cost, cleaning checklists, cash drawers, FOH daily duties, staff coaching, guest satisfaction, reviews, etc.
- Worked at the Flagship location where I learned to be open minded, adapt to change, receive and present feedback.
- Created company-wide training material alongside executives and the Learning and Development team.
Education
High School Diploma -
J.J. Pearce High School
Richardson, TX06.2016
Skills
- Operations Management
- Recruitment and Hiring
- Staff Training and Development
- Sales and Marketing
- Inventory and Cost Control
- Customer Engagement and Retention
- Critical Thinking
- Excellent Communication
Certification
- TABC
- Food Handler
- Food Manager
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Chama Gaucha Brazilian Steakhouse
01.2023 - 04.2024
General Manager
Kitchen + Kocktails By Kevin Kelley
02.2022 - 10.2022
Assistant Manager
Fogo De Chao Brazilian Steakhouse
05.2016 - 02.2022
High School Diploma -
J.J. Pearce High School
- TABC
- Food Handler
- Food Manager
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