Camila Videla
Allen,TX
Summary
Hardworking, self-motivated professional with 8+ years of exceptional customer service experience in a range of different food establishments. Seeking a position in an environment that will challenge further while allowing to contribute to the growth and success of the brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Chama Gaucha Brazilian Steakhouse
01.2023 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
General Manager
Kitchen + Kocktails By Kevin Kelley
02.2022 - 10.2022
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. (200+ employees, 7 managers)
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
Assistant Manager
Fogo De Chao Brazilian Steakhouse
05.2016 - 02.2022
- Multiple positions in six years including server/bartender/corporate NRO trainer/customer service representative; last 4 years were management where I oversaw 125 employees alongside of an assistant manager and general manager
- Assisted in hiring and training, scheduling, inventory and purchasing, oversaw labor cost, cleaning checklists, cash drawers, FOH daily duties, staff coaching, guest satisfaction, reviews, etc.
- Worked at the Flagship location where I learned to be open minded, adapt to change, receive and present feedback.
- Created company-wide training material alongside executives and the Learning and Development team.
Education
High School Diploma -
J.J. Pearce High School
Richardson, TX06.2016
Skills
- Operations Management
- Recruitment and Hiring
- Staff Training and Development
- Sales and Marketing
- Inventory and Cost Control
- Customer Engagement and Retention
- Critical Thinking
- Excellent Communication
Certification
- TABC
- Food Handler
- Food Manager
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Chama Gaucha Brazilian Steakhouse
01.2023 - 04.2024
General Manager
Kitchen + Kocktails By Kevin Kelley
02.2022 - 10.2022
Assistant Manager
Fogo De Chao Brazilian Steakhouse
05.2016 - 02.2022
High School Diploma -
J.J. Pearce High School
- TABC
- Food Handler
- Food Manager
Similar Profiles
Samantha GarciaSamantha Garcia
Cashier at Chama Gaucha Brazilian SteakhouseCashier at Chama Gaucha Brazilian Steakhouse
Giane Ribeiro De BorbaGiane Ribeiro De Borba
Kitchen Prep Cook at Chama Gaucha Brazilian SteakhouseKitchen Prep Cook at Chama Gaucha Brazilian Steakhouse
Luis Paz ShirleyLuis Paz Shirley
Server at Galpao Gaucho Brazilian SteakhouseServer at Galpao Gaucho Brazilian Steakhouse