Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Camila Villa

Bakersfield,CA

Summary

I am Bilingual Customer Service Representative, Proficient in Microsoft Excel. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively. Very hard worker. I am detail orientated driven to ensure that productivity and quality standards are met with safety being priority. I am able to grow with the company and help develop better strategy towards meeting Productivity. I have experience in Working in Damage Land, Processing Product's that has been returned by a customer and is not in new condition. I have Problem Solving Experience including printing ASIN labels damage out products and adding expiration dates to food and health products. I have experience in ISS sorting problems and raising hazmat tickets to identify POs unlabelled items. Carrying out bin checks to confirm we are selling the correct item.

Overview

8
8
years of professional experience

Work History

Problem Solver

Amazon
Perris, CA
09.2020 - 12.2024
  • Applied systematic processes to find easier routes to solution.
  • Identified and connected disparate information sources to get holistic picture and clearly define problem.
  • Shared information and resources to support problem-solving strategy.

Damage Land

Amazon
Perris, CA
08.2020 - 12.2024
  • Printing ASIN labels, Damaging out products and adding expiration dates to food and health products.

Customer Service Representative

Blue Sky Resort
Twentynine Palms, CA
04.2017 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma - undefined

Perris High School
Perris, CA
07.2003

Skills

  • Bilingual
  • Data Entry
  • Positive Personality
  • Customer Service
  • Microsoft Word Excel
  • Critical Thinking
  • Teamwork and Collaboration
  • Computer Skills

Languages

Spanish
Native or Bilingual

Timeline

Problem Solver

Amazon
09.2020 - 12.2024

Damage Land

Amazon
08.2020 - 12.2024

Customer Service Representative

Blue Sky Resort
04.2017 - 07.2020

High School Diploma - undefined

Perris High School
Camila Villa