Camila Bolivar
Homestead,FL
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Hostess
Tacology
Miami, FL
04.2022 - 12.2023
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Answered telephone to provide dining information and take reservations.
- Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
- Answered customers' questions about hours, seating, current wait time and other information.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Assisted serving staff by taking guest drink orders and resolving conflicts.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Lobby Concierge
Hilton Hotels Corporation
Denver, CO
12.2021 - 03.2022
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Arranged special accommodations for guests to enhance visitor experiences.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Ensured compliance with all hotel safety and security policies.
- Maintained confidentiality of guest information and transactions.
- Answered guest questions regarding local area, facilities and amenities.
- Facilitated communication between guests and hotel services, such as housekeeping and dining.
- Acted as a liaison between hotel management and guests to address special needs or concerns.
- Assisted in arranging for restaurant reservations and limousines upon guest request.
- Trained new concierge staff on best practices and hotel policies.
Marketing Director
FAOS
Valencia, Venezuela
01.2019 - 01.2022
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Developed and implemented strategic marketing campaigns, including site promotions and engaging digital content.
- Developed and maintained relationships with key industry influencers and strategic partners to amplify marketing efforts.
- Directed cross-functional teams in the execution of marketing campaigns, ensuring alignment with overall business objectives.
- Boosted sales by developing new product marketing strategies.
- Led the planning and execution of trade shows, conferences, and other marketing events to promote the brand and generate leads.
- Stayed abreast of marketing trends and technologies to keep the organization at the forefront of the industry.
- Instituted marketing automation tools and processes to increase efficiency and personalize customer communications.
Education
Course - Interior Design
Miami Dade College
Miami, FL04-2023
GED -
Universidad Alejando De Humboldt
Valencia, CA01-2022
Skills
- Branding
- Staff Management
- Product Promotions
- Scheduling
- Sales expertise
- Creative Direction
- Digital Marketing
- Business development support
- Customer Service
- Organizational Skills
- Teamwork and Collaboration
- Excellent Communication
Languages
Español
Native/ Bilingual
inglés
Professional
Affiliations
- Vision to combine colors and textures.
- Organization and planning.
- Commitment, punctuality and loyalty.
- Photograph lover.
Certification
Certificate Marketing Digital.
Certificate Excel.
Certificate Interiors Design.
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Logistic
Assistant
Supervisor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursPersonal development programsWork from home optionCareer advancementQuote
''Feed your mind with faith, truth and love''
Timeline
Head Hostess
Tacology
04.2022 - 12.2023
Lobby Concierge
Hilton Hotels Corporation
12.2021 - 03.2022
Marketing Director
FAOS
01.2019 - 01.2022
Course - Interior Design
Miami Dade College
GED -
Universidad Alejando De Humboldt
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