Camilia Martin
San Angelo,TX
Summary
Dynamic and results-oriented professional with extensive experience in retail and healthcare settings, notably at Americas Best Contacts and Eyeglasses. Excelled in operations management and customer service, achieving significant sales growth through effective team leadership and customer satisfaction strategies. Proficient in Microsoft Office and healthcare terminology, with a proven track record of enhancing team motivation and performance.
Overview
2
2
years of professional experience
Work History
ASSISTANT MANAGER
Americas Best Contacts and Eyeglasses
01.2023 - Current
- Manage the sales floor
- Make schedule
- Keep track of sales and sales goals
- Inventory
- Leadership
- Team morale
- Team building
- Making budget
- Marketing
- Cross trained
DOCTOR'S TECHNICIAN OPTICAL
Stanton Optical
- Performed eye examinations and assisted with vision testing in a busy optometry clinic
- Interpreted prescriptions for glasses and contact lenses, advising patients on suitable options
- Managed inventory of optical supplies and ensured all equipment was properly maintained
- Provided exceptional customer service by helping patients select frames and explaining lens options
- Collaborated with optometrists to evaluate patients' visual health and determine appropriate treatments
- Utilized computer software for patient record-keeping and appointment scheduling
- Assisted in optical laboratory to fabricate lenses and frames according to prescription
- Educated patients on proper care and maintenance of their eyewear
- Maintained a clean and organized work area to ensure a positive shopping experience for customers
CASHIER
Harbor Freight Tools
- Managed cash transactions accurately and efficiently in a high-volume retail setting
- Operated POS system to process transactions, handle returns, and manage inventory
- Handled cash, credit, and debit card transactions with accuracy and attention to detail
- Managed high volume of customer inquiries and complaints in a timely manner
- Provided exceptional customer service by resolving issues and ensuring customer satisfaction
- Utilized strong communication skills to interact effectively with diverse customer base
- Demonstrated ability to multi-task and prioritize in a fast-paced environment
- Maintained detailed records of customer interactions and transactions
- Collaborated with team members to troubleshoot and solve customer problems
- Utilized CRM system to track customer interactions and follow up on inquiries
- Received positive feedback from customers for excellent service and problem-solving skills
CUSTOMER SERVICE ASSOCIATE
Check N Go
- I kept the office clean took calls helped customers with transactions
- I did title loans payday loans and also did paperwork for the loans
- I kept safe count and register count at all times
- I took payments from customers dealt with on-line loans
- I cross sold insurance, prepaid debit cards, loans, and also let customers know about new loans or products
- I kept work areas neat and clean at all times
- I kept track of the daily sales goals
- I also did collection calls
- Provided exceptional customer service always
COLLECTIONS
Ace Cash Express
- Previous experience in cross-selling and upselling products to increase revenue
- Strong communication skills with the ability to engage with customers and build rapport
- Experience handling returns and exchanges, resolving customer complaints, and addressing issues promptly
SALES ASSOCIATE/CASHIER
Sears
- Familiarity with POS systems and cash register operation for efficient checkout processes
- Provided excellent customer service to ensure customer satisfaction
- Operated point-of-sale system to process payments and handle returns
- Maintained cleanliness of work area and organized merchandise displays
- Assisted with inventory management and restocking shelves as needed
- Handled customer inquiries and resolved any issues in a timely manner
- Collaborated with team members to achieve sales targets and meet daily goals
- Demonstrated strong attention to detail and ability to multitask in a fast-paced environment
CASHIER
The Home Depot
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
WAITRESS
Lins Grand Buffet
- Served customers in a fast-paced restaurant environment
- Took and delivered food and drink orders efficiently
- Provided excellent customer service and communication skills
- Maintained cleanliness and organization of tables and dining areas
- Followed health and safety guidelines to ensure a safe dining experience for customers
Education
Medical Billing And Coding Certification
University of Phoenix
Tempe, AZ11-2022
Some College (No Degree) - HEALTHCARE ADMINISTRATION
Abilene Christian University
Abilene, TXSome College (No Degree) - SCIENCE HEALTHCARE
Abilene Christian University
Abilene, TXHIGH SCHOOL -
Central High School
Skills
- Problem-solving
- Pricing
- Customer service
- ICD-9
- ICD-10
- Insurance Billing Proficiency
- Healthcare Terminology Expertise
- Insurance Eligibility Verification
- Healthcare Appointment Coordination
- Detailed Anatomy Knowledge
- Health Information Administration
- Employee Performance Evaluations
- Product and service knowledge
- Cost Reduction
- Sales monitoring
- Employee Scheduling
- Task Delegation
- Recruiting
- Operations Management
- Budgeting and finance
- Team motivation
- Microsoft Office expertise
- Meeting facilitation
- Performance reviewing
- Sales Growth
- Retail Operations Management
- Money Handling
- Policy administration
- Staff Management
- Sales Strategies
- Compliance understanding
- Customer service and satisfaction
- Policy Enforcement
Timeline
ASSISTANT MANAGER
Americas Best Contacts and Eyeglasses
01.2023 - Current
DOCTOR'S TECHNICIAN OPTICAL
Stanton Optical
CASHIER
Harbor Freight Tools
CUSTOMER SERVICE ASSOCIATE
Check N Go
COLLECTIONS
Ace Cash Express
SALES ASSOCIATE/CASHIER
Sears
CASHIER
The Home Depot
WAITRESS
Lins Grand Buffet
Medical Billing And Coding Certification
University of Phoenix
Some College (No Degree) - HEALTHCARE ADMINISTRATION
Abilene Christian University
Some College (No Degree) - SCIENCE HEALTHCARE
Abilene Christian University
HIGH SCHOOL -
Central High School
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