Camilie Wild
Hatboro,PA
Summary
Proactive and customer-focused, I excelled at Buffalo Wild Wings and Randazzo's Pizza by enhancing guest experiences and resolving issues swiftly, which significantly increased referrals. My strong work ethic and exceptional customer service skills, coupled with proficient cash handling and the ability to fluently speak Portuguese and understand Spanish allow me to be a versatile team player dedicated to achieving and exceeding service excellence.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in Server role.
Overview
7
7
years of professional experience
Work History
Server
Buffalo Wild Wings
03.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.211
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server/Cashier Team Lead
Randazzos Pizza
04.2018 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked with POS system to place over 60+ orders, manage bills, and handle complimentary items.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Arts - Psychology And Social Work
Temple University
Philadelphia, PA12-2025
Skills
- Language Proficiency(English,Portuguese)
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Adaptive and skilled collaborator
- Ability to work effectively between teams and maintaining positive dynamics
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Buffalo Wild Wings
03.2024 - Current
Server/Cashier Team Lead
Randazzos Pizza
04.2018 - 03.2024
Bachelor of Arts - Psychology And Social Work
Temple University
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