Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CAMILLA BOTTORFF

Loganville,GA

Summary

Personable and dedicated guest care representative with extensive experience in the service-based industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Positive and upbeat with guests and team members alike. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

26
26
years of professional experience
1
1
Certification

Work History

DISPENSING OPTICIAN APPRENTICE

Warby Parker
Snellville, GA
10.2024 - Current
  • Greeted customers and provided product information.
  • Provided advice on lens types and coatings based on individual needs.
  • Developed relationships with customers by providing excellent customer service.
  • Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.
  • Handled returns and exchanges according to company policies.
  • Computed purchases and received and processed HSA and/or credit payment.
  • Applied knowledge of frames, lens designs, and materials to assist patients in selection of eyewear.
  • Ensured that all work areas were clean, organized and free of clutter.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

GUEST INFORMATION/FRAUD PREVENTION

Netherworld (Seasonal)
Stone Mountain, GA
09.2024 - Current
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • Identified needs of customers promptly and efficiently.
  • Maintained detailed records of sales activities, including calls made, follow-ups, and sales sources.
  • Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
  • Reviewed customer accounts for suspicious activity and identified fraudulent transactions.
  • Assisted with training staff on best practices for spotting fraudulent behavior and responding appropriately.
  • Responded quickly to customer inquiries regarding suspected fraud incidents.
  • Investigated potential fraud cases, collected evidence, and reported findings to management.

FOOD SAFETY SPECIALIST

Steritech
Atlanta, GA
04.2024 - 09.2024
  • Conducted food safety inspections to ensure compliance with local, state, and federal regulations.
  • Provided guidance on proper sanitation practices for storage, preparation, service, and transportation of food items.
  • Performed regular reviews of company records such as ingredient lists, process flow diagrams, SOPs, HACCP plans.
  • Identified areas where additional controls are needed to reduce risk of contamination or adulteration of processed foods.

MANAGER

Chicken Salad Chick
Snellville, GA
08.2020 - 08.2023
  • Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, guest care, and sales.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Provided training, guidance, and support to other locations in order to foster an atmosphere of cooperation throughout the organization.
  • Created a positive work environment by developing positive teamwork that encouraged collaboration among positions.
  • Interviewed, hired, and trained qualified staff on duties, policies, and procedures.
  • Performed routine audits of internal controls in order to maintain accuracy of inventory and budget records.
  • Guided management and supervisory staff to promote smooth operations.
  • Delivered exceptional guest experiences through engaging conversation with guests and hands-on leadership of team members and managers.

DEPARTMENT SUPERVISOR

Kohls
Snellville, GA
11.2018 - 08.2020
  • Provided coaching and mentoring support to team members.
  • Evaluated current systems and identified opportunities for streamlining processes.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Reduced bad inventory from over 1,000 mismatched and unmarked merchandise items to 6 items in one year.
  • Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
  • Implemented customer service standards, ensuring high levels of customer satisfaction.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers over the phone regarding store operations, product information and order placement.

OWNER

Fit Body Boot Camp
Grayson, GA
03.2016 - 03.2018
  • Managed daily operations of business, including hiring and training staff.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Hosted special events to boost brand awareness, build client relationships and increase community engagement.
  • Created marketing campaigns to attract new customers.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Collaborated with other owners on joint ventures and shared resources.
  • Provided direction and guidance to employees.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Ensured compliance with local, state, and federal regulations.
  • Analyzed market trends to identify new business opportunities.
  • Developed and implemented strategies to increase client satisfaction and loyalty.
  • Used excellent verbal skills to engage clients in conversation and effectively determine needs and requirements.

DISTRICT MANAGER

Anytime Fitness
Winder, GA
10.2007 - 09.2015
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Organized promotional events in order to drive sales volume in the district's stores.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Developed and implemented district-wide sales strategies to increase revenue and market share.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Mentored team members by demonstrating best practices for sales and customer service.

FOH SUPERVISOR

Golden Corral
Winder, GA
04.2005 - 10.2007
  • Directed and supervised the daily operations of front-of-house staff, ensuring quality service standards.
  • Monitored cash flow at all times to ensure accuracy in financial transactions.
  • Implemented new policies or procedures as directed by upper management.
  • Managed training programs for new hires and existing staff in order to increase efficiency and knowledge of restaurant procedures.
  • Ensured compliance with all safety regulations and company policies.
  • Assigned tasks to FOH employees based on their skill set and availability.
  • Enforced health and safety regulations within the restaurant environment.
  • Regularly inspected dining areas for cleanliness, organization, sanitation standards.
  • Scheduled FOH staff according to business needs while adhering to labor laws.
  • Responded quickly to any operational issues that arose throughout the shift.
  • Handled guest complaints quickly to maintain positive dining experience for patrons.
  • Coached and developed team members to support employee growth and development.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Developed event themes and concepts to ensure successful execution of events.

STORE MANAGER

QuikTrip
Atlanta, GA
01.1999 - 05.2004
  • Monitored inventory levels and placed orders to restock shelves.
  • Conducted daily store operations, including shift changes and cash handling.
  • Maintained accurate records of employee performance reviews.
  • Updated POS system with new products and promotional offers.
  • Performed regular price checks to ensure competitive pricing.
  • Ensured compliance with safety regulations and company policies.
  • Enhanced customer satisfaction and store operations through relationship building with friendly and knowledgeable service and daily problem-solving.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • As Clerk Training Store, trained and mentored area associates to teach daily tasks and procedures.
  • As Extra Relief Manager, created weekly work schedules for area backup store personnel and gave direction as needed.
  • Updated and maintained store signage and displays.
  • Delegated work to staff, setting priorities and goals.
  • As Resource Manager provided leadership, insight and mentoring to area stores to supply knowledge of various company programs, changes and overall operations.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Education

Diploma -

Colo-NESCO High School
Colo, Iowa
05.1989

Skills

  • Exceptional Customer Service
  • Exceptional Communication Skills
  • Proficient Computer Skills / Office
  • Work well with or without supervision
  • Excellent time management
  • Motivated and Driven
  • Staff Management
  • Training
  • Cost Control
  • Employee scheduling
  • Business administration
  • Staff supervision
  • Strategic planning
  • Operations management
  • Recruiting and Interviewing
  • Optical measurements
  • Eyewear selection
  • Insurance processing

Certification

SERV Safe Certified, 2022 and 2024

Timeline

DISPENSING OPTICIAN APPRENTICE

Warby Parker
10.2024 - Current

GUEST INFORMATION/FRAUD PREVENTION

Netherworld (Seasonal)
09.2024 - Current

FOOD SAFETY SPECIALIST

Steritech
04.2024 - 09.2024

MANAGER

Chicken Salad Chick
08.2020 - 08.2023

DEPARTMENT SUPERVISOR

Kohls
11.2018 - 08.2020

OWNER

Fit Body Boot Camp
03.2016 - 03.2018

DISTRICT MANAGER

Anytime Fitness
10.2007 - 09.2015

FOH SUPERVISOR

Golden Corral
04.2005 - 10.2007

STORE MANAGER

QuikTrip
01.1999 - 05.2004

Diploma -

Colo-NESCO High School

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