Camilla Carmichael
Charlotte,NC
Summary
Excellent critical thinking and organizational abilities. Seasoned Specialist with excellent planning and problem solving abilities. Offering several years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing tasks. Friendly Specialist promoting a background in keeping sensitive data confidential. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.
Overview
11
11
years of professional experience
Work History
Claim Support Express FNOL-Associate II
Allstate Insurance Co
Charlotte, NC
05.2023 - 01.2024
- Reviewed and processed claims for accuracy, completeness, and compliance with established policies.
- Maintained detailed records of all claim activity in computerized systems.
- Researched and resolved customer inquiries related to claim status or payments.
- Assisted customers with filing appeals on denied claims.
- Identified errors and made corrections as necessary to ensure proper payment processing.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Reviewed documentation and accounts to gain full picture.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
Customer Service Representative (UL)
Allstate Insurance Co
Charlotte, NC
01.2015 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Customer Service Representative
Kelly Services (Allstate)
Charlotte, NC
01.2014 - 01.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls to facilitate customer service.
- Demonstrated excellent communication skills.
After School Enrichment Program (ASEP) Associate
Charlotte Mecklenburg School System
Charlotte, NC
11.2012 - 08.2013
- Daily written and oral communication with parents.
- Taught and provided excellent care for before and afterschool elementary school students.
- Assisted students with homework assignments.
- Developed and organized activities to engage students.
- Developed weekly lesson plans to engage students.
- Demonstrated quick thinking and swift actions during fire drills and school lock-downs.
- Organized and assisted with special events and functions
Education
High School Diploma -
Myers Park High School
Charlotte, NC06-1983
Skills
- Microsoft Office
- Conflict Resolution
- Decision-Making
- Interpersonal Communication
- Flexible Schedule
- Database Management
- Team Collaboration
- Time Management
- Documentation Review
References
References available upon request.
Timeline
Claim Support Express FNOL-Associate II
Allstate Insurance Co
05.2023 - 01.2024
Customer Service Representative (UL)
Allstate Insurance Co
01.2015 - 03.2023
Customer Service Representative
Kelly Services (Allstate)
01.2014 - 01.2015
After School Enrichment Program (ASEP) Associate
Charlotte Mecklenburg School System
11.2012 - 08.2013
High School Diploma -
Myers Park High School
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