Camilla Clayton
47 Finlay Place Newark,NJ
Summary
Proven Operation Manager with a track record of enhancing operational efficiency and employee performance at Sodexo USA. Skilled in Operations Management and Team Leadership, I excel in driving results through strategic planning and effective problem-solving. Achieved significant improvements in customer satisfaction and operational workflows, demonstrating strong customer service and management capabilities.
Overview
10
10
years of professional experience
Work History
Operation Manager
Sodexo USA
05.2018 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Facilitated smooth collaboration between departments through clear communication channels.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Guest Services Supervisor
Tensing Pen Hotel
12.2014 - 02.2018
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Assisted guests with arranging transportation services or booking local attractions during their stay at the hotel.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
Education
High School Diploma -
Green Island Comprehensive High School
Jamaica09.1999
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Employee relations and conflict resolution
- Management
- Customer Relationship Management
Timeline
Operation Manager
Sodexo USA
05.2018 - Current
Guest Services Supervisor
Tensing Pen Hotel
12.2014 - 02.2018
High School Diploma -
Green Island Comprehensive High School
Similar Profiles
Alicia KinneyAlicia Kinney
Assistant Managers at Sodexo USAAssistant Managers at Sodexo USA
Kevin AvilesKevin Aviles
Attendant at Sodexo USAAttendant at Sodexo USA
Kristen HunkarKristen Hunkar
Shift Supervisor at Sodexo USAShift Supervisor at Sodexo USA
Cheneyra DickCheneyra Dick
Senior Talent Acquisition Partner at Sodexo USASenior Talent Acquisition Partner at Sodexo USA
Rodrigue JOSEPHRodrigue JOSEPH
Worked as a customer service & sales representative at Call Center "Ecco Outsourcing Group"Worked as a customer service & sales representative at Call Center "Ecco Outsourcing Group"