CAMILLA C. OJEDA
Decatur,GA
Summary
Dynamic professional with a proven track record at The Home Depot, excelling in process improvement and customer relationship management. Adept at leading teams and enhancing operational efficiency, I have successfully streamlined settlement procedures, significantly reducing processing time while ensuring client satisfaction. Strong communicator with expertise in Microsoft Office and conflict resolution.
Overview
16
16
years of professional experience
Work History
Settlement Coordinator
The Home Depot
Atlanta, GA
03.2022 - Current
- Managed and facilitated settlement processes for clients, ensuring accuracy and efficiency in documentation and communication
- Conducted thorough research and analysis to resolve settlement issues promptly, maintaining high levels of client satisfaction
- Collaborated with internal teams to streamline settlement procedures, resulting in improved workflow and reduced processing time
Personal Banker
Ameris Bank
Fairburn, GA
06.2010 - 03.2022
- Provided personalized banking services to customers, including account management, loan processing, and financial advice
- Cultivated strong relationships with clients, resulting in increased customer retention and referrals
- Achieved sales targets through effective cross-selling of banking products and services
Installations Coordinator
The Home Depot
Atlanta, GA
07.2016 - 08.2018
- Coordinated installation projects from inception to completion, ensuring adherence to project timelines and budget constraints
- Liaised with clients, contractors, and internal teams to schedule installations and resolve any issues or concerns
- Conducted quality assurance checks on completed installations to ensure compliance with company standards
Assistant Store Manager
Dollar General
Memphis, TN
06.2009 - 04.2010
- Responsible for the overall operation of a Dollar General store including managing staff, maintaining inventory levels, ensuring customer service excellence.
- Upholding company policies, and driving sales by leading recruitment, training, scheduling, and overseeing store cleanliness and safety to maintain a positive shopping experience for customers.
Education
Western Governors University
05.2025
High School -
Hyde Park high School
Chicago06.1997
Skills
- Team Leadership & Coaching
- Performance Monitoring & Metrics
- Sales Environment Strategy
- Conflict Resolution & Escalation
- Recruitment & Employee Development
- Process Improvement & Operational Efficiency
- Customer Relationship Management (CRM)
- Verbal & Written Communication
- Computer Skills
- Microsoft Office
Timeline
Settlement Coordinator
The Home Depot
03.2022 - Current
Installations Coordinator
The Home Depot
07.2016 - 08.2018
Personal Banker
Ameris Bank
06.2010 - 03.2022
Assistant Store Manager
Dollar General
06.2009 - 04.2010
Western Governors University
High School -
Hyde Park high School
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