Camilla Concha
Medical Receptionist
Hutto,TX
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 25 years.
Hardworking Front Desk Medical Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
26
26
years of professional experience
Work History
Front Desk Receptionist
Austin Neurological Clinic
Austin, Texas
01.1996 - Current
- Completed clerical duties and tasks for clinic administration.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Managed over 100 calls per day
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
Clerical Office Staff Member
Today's Temporary
Austin, AR
06.1995 - 01.1996
- Delivered clerical support by handling range of routine and special requirements.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Received and routed business correspondence to correct departments and staff members.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Routed more than 50 calls per day to office staff members.
- Interacted with customers by phone, email or in-person to provide information.
- Responded to inquiries from callers seeking information
Education
Bartlett High School
Bartlett, TXSkills
Electronic Medical Records
EMR / EHR
Reminder calls
Payment collection
Patient Scheduling
Appointment Scheduling
Insurance Verification
Self-Motivated
Medical office administration
Managing patient records
Filing
Scheduling
Sorting and labeling
Mail sorting
Meeting scheduling
Call forwarding
Cash Handling
Skilled in Puredi
Skilled in Sevocity
Mail handling
Timeline
Front Desk Receptionist
Austin Neurological Clinic
01.1996 - Current
Clerical Office Staff Member
Today's Temporary
06.1995 - 01.1996
Bartlett High School