Camilla Davis
Cordova,TN
Summary
Energetic Community Support Specialist committed to applying client-centered approaches to support individual needs. Established relationships with community and business resources for outreach and direct support purposes. Dependable professional with superior work ethic and dedication to organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Support Specialist
Greystar
Memphis , TN
07.2022 - Current
- Researched customer accounts to ensure that all payments were properly applied and reconciled.
- Investigated customer complaints related to incorrect payments or billing disputes.
- Provided support during month-end close activities including reconciliation of accounts receivable ledgers.
- Performed bookkeeping and accounting consulting services.
- Identified areas of improvement within the organization's payment processes.
- Received and recorded cash, checks and transfers.
- Checked postings and documents for correctness, accuracy and proper coding.
- Reconciled or entered report discrepancies found in financial records.
- Drafted reports to deliver information to upper management and stakeholders.
- Collaborated with other departments to resolve payment issues in a timely manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
General Property Manager
Capital Equities LLC
Memphis , TN
04.2010 - 10.2022
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Provided leadership during times of organizational change or crisis situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized special events such as conferences or training sessions for employees.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Monitored staff performance and addressed issues.
- Reviewed contracts before signing them on behalf of the organization.
- Recruited and hired qualified candidates to fill open positions.
- Verified details of transactions, funds received and total account balances.
- Provided customer service support to address any inquiries or complaints related to billing issues.
- Coded general ledger and processed vendor invoice payments.
- Researched and resolved billing and invoice problems.
- Balanced batch summary reports for verification and approval.
Education
High School Diploma -
Raleigh Egypt High
Memphis, TN05-2021
Certification
Real Estate-Licensed Realtor
Notary
Member of MAAR
Business Planning Certification
Code of Ethics Certification
References
References available upon request.
Timeline
Community Support Specialist
Greystar
07.2022 - Current
General Property Manager
Capital Equities LLC
04.2010 - 10.2022
High School Diploma -
Raleigh Egypt High
Real Estate-Licensed Realtor
Notary
Member of MAAR
Business Planning Certification
Code of Ethics Certification