Summary
Overview
Work History
Education
Skills
Timeline
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Camilla Gutierrez

Bolingbrook,IL

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

3
3
years of professional experience

Work History

Cashier

Rosatis
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Registered Behavior Technician

Autsim Therapy Group
01.2023 - Current
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
  • Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
  • Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients.
  • Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.

Retail Sales Associate

Bath And Body Works
09.2022 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Hostess

Olive Garden - Darden Restaurants
03.2021 - 09.2021
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Education

High School Diploma -

Bolingbrook High School
Bolingbrook, IL
12.2021

Skills

  • Food Running
  • Server Support
  • Complaint Handling
  • Dining Room Management
  • Customer Service
  • Guest Engagement
  • Dining Area Maintenance
  • Guest Complaint Resolution
  • Ordering Procedures
  • Table Bussing
  • Hospitality Service Expertise
  • Cleaning and Sanitation

Timeline

Registered Behavior Technician

Autsim Therapy Group
01.2023 - Current

Retail Sales Associate

Bath And Body Works
09.2022 - Current

Hostess

Olive Garden - Darden Restaurants
03.2021 - 09.2021

Cashier

Rosatis

High School Diploma -

Bolingbrook High School

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Camilla Gutierrez