Camilla Lanier
Clover
Summary
Dynamic leader with extensive experience at U.S. Department of Veterans Affairs, specializing in strategic planning and project management. Achieved 257% increase in workforce efficiency through effective cross-functional collaboration. Demonstrated expertise in regulatory compliance and team building, implementing initiatives that improve organizational culture and employee well-being.
Overview
17
17
years of professional experience
Work History
Director, Planning and Operations
U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)
Washington
03.2024 - Current
- Salary: $154,738/annually
- Plan, coordinate, and collaborate across the organization to ensure operational efficiency.
- Lead workforce training and development, and whole health and well-being of all employees.
- Successfully led reorganization efforts aligning three oversight offices under OIC’s umbrella growing the organization from 52FTE to 186FTE.
- Launched the Whole Health Initiative designed to improve employee moral and well-being.
- Led All-Employee Survey (AES) workgroup consisting of cross-functional teams and action planning efforts to improve the workplace culture, employee job satisfaction and moral.
- Successfully hired three Chiefs to manage various teams; completed job analysis, screening, and interviewed candidates for positions in the unit; recommend appointments, promotions, and reassignments to unit positions; identifies and provides for employee training needs; and finds ways to improve productivity or increase the quality of work within my area of authority.
- Successfully served on an Administrative Investigative Board(AIB) conducting a workplace investigation.
- Successfully launched OIC’s Risk Management Committee to foster an organizational culture of compliance and ethics.
- Lead OIC’s internal control Assessment processes.
Executive Assistant /Chief, Planning and Operations
U.S. Department of Veterans Affairs, Central Office, Veterans Health Administration (VHA) Office of Integrity and Compliance
Washington
09.2019 - 03.2024
- Salary: $130,372
- Successfully Led the planning, implementation and Knowledge and Records Management Directs the work of the section and ensures compliance with agency policies and regulations; Develop performance standards and evaluate work performance of employees.
- Provide leadership, subject matter expertise, and guidance to OIC executive leaders and supervisors on all matters pertaining to daily operations including human capital planning, realignment of 48 FTEE from VHA Office of Finance to the Office of Integrity and Compliance.
- Serve as OIC’s budget official working collaboratively with the Associate Deputy Undersecretary for Health (ADUSH), Oversight, Risk and Ethics (10ORE’s) budget analyst to plan, develop, and execute a $19M budget and maintain a system for budget formulation.
- Manage a portfolio of $17 million dollars in contracts and Memorandum of Understandings (MOUs); develop acquisition packages (Performance Work Statements (PWS), Independent Government Cost Estimates, market research, Quality Assurance Surveillance Plans (QASP), 2237, etc.);perform audits of contract invoices, certifying and approving contract deliverables/ expenditures.
- Collaborate with cross-functional teams to develop and define strategic objectives, and key performance indicators resulting in the development operational plans.
- Led OIC’s Records and Knowledge Management project to ensure compliance with VA Directive 6300 and NARA regulations. Successfully trained 83+ staff, developed new naming conventions for file folders and implemented an annual records clean-up program.
- Extensive Knowledge of regulatory requirements and compliance frameworks, including U.S. HHS OIG Compliance Program Guidance & Supplemental Guidance for Hospitals (1998 & 2015); U.S. DOJ Criminal Division Evaluation of Corporate Compliance Programs (2020) and Standards of Ethical Conduct for Employees of the Executive Branch (5 CFR Part 2635).
- Serve as the primary liaison between OIC and Human Resources Operations Office (HROO) Workforce Management and Consulting Office (WMC)-Strength & Organizational Management, Human Resources Operations Office, HROO-Employee & Labor Relations Shared Service Unit; Human Resources Operations Office, HROO-Classification Shared Services Unit; VHA Resource Management Office and the Strategic Acquisition Center-Frederick (SAC-F).
- Utilize various systems to perform various job duties including Human Resources Information System (HRIS) OR HR SMART; e-Performance; Integrated Funds Control Accounting and Procurement (IFCAP); VSSC Status of Allowance; and VATAS.
- Committee Memberships: VHA Strategic Planning Committee-Office of Enterprise Integration (OEI), my participation resulted in VHA OIC’s co-leading VA Strategic Goal 3-3.2 (Stewardship, Transparency and Accountability); VHA Audit, Risk and Compliance Committee (ARCC), and VHA OIC Field Advisory Committee.
Health Systems Specialist (Program Planner and Project Manager)
James A. Haley Veterans' Hospital and Clinics
Tampa
05.2017 - 08.2019
- Salary: $97,280.00
- Served as Planner, Project Manager and Program Developer within the Corporate Planning Office.
- Lead strategic planning and analysis and master planning projects for the facility.
- Worked closely with Executive leadership, Facility Managers, Data Analytics Service, Program Analyst, Group Practice Managers (GPMs), Administrative and Clinical Service Chiefs to conduct strategic analysis and planning for the medical center.
- Performed staffing and workload analysis as a part of the project planning and development process.
- Performed space audits and evaluations and presented plans to the VAMC Associate Director to determine operational efficiencies.
- Developed hospital wide strategic planning initiatives through project submissions working collaboratively with executive leadership, administrative and clinical service chiefs.
- Lead Individual Project Teams (IPTs), provided project presentations to executive leadership, sequence of tasks, duration of tasks, relationship between tasks, simultaneous events, resource management, construction and implementation updates.
- Completed Risk Registers and led risk management efforts to support early detection, mitigation, and prevention of non-compliant practices.
- Developed project management plans including project charters, performance work statements (PWS), communications plans, staffing plans, risk management plans, risk assessments, and change management plans.
- Planned minor construction projects, major/minor leases, non-recurring maintenance projects and space management and utilization within the JAHVH Capital Assets program.
- Developed, manage, and implement project plans for major complex agency initiatives, including setting milestones, establishing scope management Work Breakdown Structure (WBS) task, Staffing and Hiring and coordinating resources.
- Prepared acquisition packages including conducting market research, Independent Government Cost Estimates (IGCE), IT security requirements, Statement of Work (SOW) and funding requirements.
- Utilized SharePoint for all acquisition planning and budget development.
- Utilized Capital Asset Inventory (CAI) Database to establish a new lease or provide lease updates.
- Utilized Strategic Capital Investment Planning (SCIP) database to develop action plans, business cases, cost estimate analysis, financial analysis of alternatives, and real estate cost estimates for projects submissions.
- Utilized the Health Systems Planning Application (HSPA) to assess Veteran population, market supply and demand.
- Served as the liaison between the hospital and Architects/Engineers, and contractors assigned at the local and VA Headquarters levels.
- Planned and coordinate with VA facility engineer project managers, IPT members, logistics, OIT, contracting officers and the respective services and section chiefs to successfully develop, implement and manage project schedules.
- Lead design development meetings with A/E, contracting and CORS. Review A/E designs and construction progress.
- Monitored and track the inter-dependencies of all schedules, track identified events or milestones in each project, and analyze project schedules for logical defects, duration issues and non-compliance with contract requirements.
- Created phasing and transition plans to optimize space in support minor construction projects, expanding programs or new services.
- Conducted periodic surveys of JAHVH space assignments to determine space utilization and make recommendations to executive leadership of space optimization.
- Gather and collect data when office spaces are vacated including location of space, occupancy, square footage, floor load capacity, lighting, facilities, heating and ventilation and safety requirements.
- Developed and wrote white papers, reports and briefings for executive leadership and the VISN Director regarding leases (notification memo’s including justifications for new leases or program expansions) and space utilization plans.
- Provided updates to the corporate planning SharePoint database regarding acquisition items, requirements, dependencies, timelines, move plans, status and other information pertaining to project development, management and tracking.
Chief, Civic and Community Engagement
James A. Haley Veterans' Hospital and Clinics
Tampa
04.2011 - 05.2017
- Salary: 0.00
- Managed, directed, administered, and implemented the Volunteer Management, Community and Donor Relations programs.
- Served as the subject matter expert on all program policies, regulations and operations providing guidance to executive leadership team (ELT).
- Assessed, evaluated, implemented and monitored new legislation, regulations, procedures, and administrative actions to support decision making pertaining to the utilization of donor funds to support specific programs such as the Homeless Veterans program.
- Worked collaboratively with Service Chiefs, facility managers, administrative and clinical chiefs to support hospital operations and customer service initiatives including patient transport and greeter programs.
- Developed and coordinated a comprehensive outreach program that included implementing outreach plans and initiatives for the department.
- Presented to various groups and organizations as a part of the outreach program.
- Collaborated and partnered with internal and external organizations to support indigent Veteran programming, including Veteran Service Organizations (VSO), Military Service Organizations (MSO), civic groups, banking corporations, faith based and educational institutions.
- Performed various tasks and functions associated with personnel management/administration, budgeting and financial management, procurement, contracting, property and supply management.
- Performed fiscal functions that required interface between VISTA and the Financial Management System.
- Approved financial assistance to support various Veteran programs and initiatives.
- Utilized Integrated Funds Control, Accounting and Procurement (IFCAP) system to manage fund control accounts, procurement, obligations, and payment processing.
- Served as a Control Point Official providing oversight for all department purchase card holders by verifying funding availability, reviewing, and approving purchase card transactions and purchase orders; reconciled charges in IFCAP and US Bank.
- Served as the Contracting Officer Representative (COR) for the department.
- Prepared pre-award requirements including acquisition packages for special events, ceremonies, and conferences.
- Acquisition packages included market research, Request for information (RFI), Request for Quotes (RFQ), the Statement of Work (SOW), and Independent Government Cost Estimates (IGCE) for service contracts.
- Completed all steps required within an event and conference management process, including facilitating selection of event venues, coordination of date and time with the ELT schedule, developing program books, managed required contracts and all logistical items, as well as, disseminated information to all stakeholders.
- Conducted studies on operational processes, issue topics, or related special projects/initiatives.
- Developed and maintained collaborative relationships across the agency coordinating with multiple hiring officials including HRMS, occupational health, IT, security, patient safety and other VA offices to provide new volunteers or without compensation employees a comprehensive screening, onboarding and orientation program.
- Served as an Integrated Project Team (IPT) member on multiple hospital projects performing project management task including budgeting, requirements development, program planning and implementation.
- Planned and coordinated outreach projects and crosscutting initiatives with internal and external groups such as Colleges and Universities to enhance the Veterans experience.
- Oversaw all office communications and completed product development (e.g., brochures, factsheets, and social media content) to ensure quality and consistency of messaging; and represent the VAVS program on interagency and stakeholder committees.
- Performed Committee Management including serving as the deputy chair of the Veterans Service Organizations (VSO) VA Voluntary Service (VAVS) committee comprised of 33 VSOs that provide support to Voluntary Services programming, the medical center and executive leadership.
- Monitored membership term ending dates and charter expiration dates; contacted appropriate personnel (national and local) to assure action was initiated.
- Planned and coordinated annual reviews of each member organizations’ national report on committee activities.
- Worked collaboratively with committee members to resolve discrepancies in performance metrics for timely submissions to national organizations.
- Analyzed, evaluated and implemented policies, plans, and internal operational systems including correspondence management, records management, information tracking among pertinent offices and stakeholders, as well as, internal/external communication flows.
- Responsible for providing monthly, quarterly and annual reports to VA Central Office on local and national program initiatives.
Voluntary Service Specialist
Washington DC VA Medical Center
Washington
04.2008 - 04.2011
- Salary: 0.00
- Performed program and volunteer management duties including intake, interviews, vetting and processing of the Medical Centers volunteer work force daily.
- Interviewed stakeholders to gather information to assess applicant’s ability to serve in a volunteer capacity and assist with improving customer service efforts.
- Conducted needs assessments with various department supervisors and managers to determine program requirements and needs to support staffing.
- Collaborated with service chiefs, supervisors, and managers to resolve complex problems and improve service delivery in their respective areas and hospital wide with the support of volunteers.
- Planned, coordinated, and managed the Hoptel lodging self-care and DAV Transportation programs.
- Managed MOUs and shared agreements with local and state government agencies to implement senior workforce training and development programs.
- Established and developed partnerships with various groups, organizations, corporations, faith-based groups, colleges, universities, veteran service organizations and other stakeholders to foster relationships and develop support needed for various Veteran programs and services.
- Worked collaboratively with various corporate sponsors, Deloitte Consulting or PWC, to plan and coordinate community service projects including the Veterans History Project, grounds beautification projects and new program initiatives.
- Planned, coordinated, and implemented health and education fairs to improve and enhance the community’s knowledge of VA programs and initiatives.
- Supported communication and outreach initiatives by working closely with Public Affairs to develop and disseminate outreach materials, promotional material, and content for press releases regarding special event programming.
- Prepared and delivered presentations to a variety of stakeholders including executive leadership, management, Veteran Service Organizations, faith-based groups, corporate groups, civic and community groups.
- Performed Facilitator duties including a well-developed training workshop for VISN 5 Veteran Service Organization (VSO) members comprised of Washington DC VAMC, VA Maryland Healthcare System and Martinsburg, WV Healthcare System.
- Over 200 attendees including VSOs and staff were in attendance.
- Planned and coordinated all workshop task and logistics to support operations.
- Planned and coordinated national events and special projects such as Welcome Home, Homeless Stand-downs, Cultural Transformation initiatives and Healthy Communities event/health fair.
- Lead an Integrated Project Team to plan, coordinate, and implement the Healthy Communities project comprised of internal and external stakeholders.
- Conducted monthly planning meetings to discuss the event requirements, scope, and implementation.
- Collaborated with Veteran Service Organizations, Public Affairs, Food and Nutrition Services, various clinical team members, and private vendors to define requirements and implement the event.
- The project was funded through sponsorships and donations.
Education
Master's Degree - Public Administration
University of Baltimore, College of Public Affairs
Baltimore, MD, United States12.2003
Bachelor's Degree - Criminal Justice
South Carolina State University
Orangeburg, SC, United States05.1993
Skills
- Micro-soft Office
- Strategic planning
- Project management
- Risk management
- Regulatory compliance
- Cross-functional collaboration
- Team building
- Workforce planning
- Communication skills
- Problem-solving
- Contract and vendor management
- Stakeholder engagement
Evening Phone
443-797-7080
Day Phone
202-701-7962
Committee Participation
- Space Management Committee
- Capital Asset Committee
- Administrative Executive Board
- Veterans Transportation Service Council
- Veterans Experience Committee
- Chair VA Voluntary Service Committee
- Special Events and Outreach Committees
References
- Tracy Davis Bradley, PHD, 202-774-6534, Yes
- Rita Mercier, 813-972-2000 7659, Yes
- Suzanne Tate, 813-972-2000, Contact me first
- Stephanie Burns, 202-745-8320, Contact me first
Job Related Training
- Compliance Week (DOJ’s Corporate Compliance Evaluation), 05/01/22
- Risk Management Workshop, 09/01/22
- Department of Veterans Affairs-Certified VHA Ethics Advisor, 10/01/21
- Health, Ethics & Trust Intensive Certification Course, 02/01/21
- SCCE’s Compliance & Ethics Essentials Workshop, 12/01/20
- Introduction to Health Care Data Analytics, 05/01/18
- Space Planning and Equipment-Program for Design, 03/01/18
- Yellow Belt training completed, 09/01/18
- FAC-PPM Certification, 10/01/15
- Appropriations Law 5-Day Training completed, 08/01/13
- Analytics Boot Camp 5 Day Training completed, 06/01/12
- Strategic Analytics for Improvement and Learning (SAIL) Management and Data Analysis Training completed, 10/01/15
- VHA Corporate Data Warehouse and VHA Support Service Center (VSSC), 09/01/14
Strengths
- Strategic Thinker, Ability to develop and implement effective plans and policies.
- Collaborative, Able to understand and relate to people from a variety of backgrounds.
Timeline
Director, Planning and Operations
U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)
03.2024 - Current
Executive Assistant /Chief, Planning and Operations
U.S. Department of Veterans Affairs, Central Office, Veterans Health Administration (VHA) Office of Integrity and Compliance
09.2019 - 03.2024
Health Systems Specialist (Program Planner and Project Manager)
James A. Haley Veterans' Hospital and Clinics
05.2017 - 08.2019
Chief, Civic and Community Engagement
James A. Haley Veterans' Hospital and Clinics
04.2011 - 05.2017
Voluntary Service Specialist
Washington DC VA Medical Center
04.2008 - 04.2011
Master's Degree - Public Administration
University of Baltimore, College of Public Affairs
Bachelor's Degree - Criminal Justice
South Carolina State University
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