CAMILLA NEWBERRY
West Park,FL
Summary
Collections professional with over 15 years of experience, dedicated to meeting high standards and delivering results. Skilled in resolving delinquent accounts and maintaining strong client relationships, I demonstrate excellent negotiation and conflict resolution abilities. A dependable team player, I adapt easily to changing needs and remain focused on achieving outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Collections Expert
Exact Billing LLC
4260 N Federal Hwy Lauderhill Lakes, FL
08.2023 - Current
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting their professional growth.
- Monitored account histories to identify trends, enabling proactive actions in addressing potential delinquencies.
- Improved client payment rates by developing and implementing effective collections strategies.
- Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
- Researched billing errors and discrepancies to initiate corrective action.
Customer Service Agent (Remote)
Arise Platform
Miramar, FL
12.2021 - Current
- Assist large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Provided primary customer support to internal and external customers.
- Addressed escalated customer service issues sent from service teams to save customer relationships.
- Excellent communication skills, both verbal and written
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Medical Billing/Collections Specialist Team Lead
Children's Healthcare Of Atlanta Inc.
Atlanta, GA
03.2019 - 09.2020
- Responsibilities include professional/global billing
- Patient account follow up and collections, insurance claim follow -up
- Rejection/denials, filing appeals, claim submission, contractual issues
- Established multiple disciplines that were addressed for outpatient diagnostics, inpatient/out hospital based charges
- Knowledge of insurances, including Medicaid, Blue Cross Blue Shield Plans, Commercial Insurances, HMO/PPO/EPO
- Notified Insurance Companies of delinquent accounts with attempt to collect outstanding amounts
- Worked in workqueue daily, processing 60-100 claims
- Provide insurance companies with additional documentation or medical records (if requested) to expedite payments and resolve denials
- Appealed claims as needed
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
Technical Software Support Specialist
Intuit Turbo Tax (Seasonal)
01.2019 - 08.2019
- Performed end-to-end problem ownership
- Basic MS Windows Sever and administrative knowledge (installation, create/modify users, manage system settings and services)
- Basic Networking knowledge, Provide Level 1 remote technical support for IBM/IOS software products
- Contribute to high client satisfaction by meeting contractual obligations and customer expectations
- Maintain positive client relationships even in severe pressurized situations
- Perform software problem determination, and problem source identification
- Develop action plans to resolve software problems utilizing a range of tools, techniques, knowledge bases, and processes
- Demonstrated strong organizational and time management skills while managing multiple projects
- Skilled at working independently and collaboratively in a team environment
Medical Billing/Accounts Receivable Specialist
AllSpine Laser And Surgery Center (Contractor)
04.2017 - 01.2019
- Ensure complete review of claims and forward to correct insurance companies
- Contact insurance carriers or other responsible parties to confirm payment dates and details
- Handle all claims and denials , rejections, and no response work queue and follow up
- Review and document all accounts accordingly
- Contact patients for updated insurance information when necessary
- Make adjustments to patient and insurance accounts
- Performs timely and accurate submission of claims
- Researched and resolved billing and invoice problems
- Worked closely with delinquent account holders to collect and reconcile accounts
- Identify medical coding procedure or fee errors and omissions
- Produced, and tracked 75-100 billing/collections calls (managing 4 offices)
- Submitted cash and check deposits and generated cash receipts to record money received
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Reconciled accounts receivable ledger to verify payments and resolve variances
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds
- Generated monthly accounts receivable reports to submit developments for management review
Medical Billing and Collections Specialist
Infinity Behavioral Health Services (Team Lead)
02.2013 - 02.2017
- Oversaw all collector and biller activities
- Assisted with reviews and audited complex problematic accounts
- Maintained follow up with payers in a stratified manner
- Thoroughly investigated past due aging reports
- Minimized number of unpaid accounts on a daily basis and documented all activity appropriately
- Strictly followed all federal and state guidelines for release of information
- Remediates and resolves account receivable balance for government and non-government healthcare provider clients
- Accesses and interprets EOB/Remit information within the client imaging systems for account documentation/ correspondence/ follow-up
- Possesses the ability to professionally communicate (In all forms) with payer resources such as website, e-mail, telephone, customer service departments, etc
- Consistently meets or exceeds all established department/client quality and productivity standards
- Demonstrates flexibility to transfer to different projects while retaining industry knowledge
- Adheres to the HIPPA privacy and security regulations
- Managed 65-75 calls daily
Education
High School Diploma -
Miami Norland Senior High School
Miami, FL06.2000
Skills
- Excellent communication ability
- Organizational Skills
- Insurance & Aging Reports
- Online Claim Submission/ Payment Posting
- Quality Assurance Controls/Technical Support
- Issue investigation
- Document Control
- Administrative Support
- Project Management Abilities
- Microsoft Excel,Word,Powerpoint
- Customer Account Management
- Administrative and Office Support
Certification
Epic Prelude [Children's Hospital of Atlanta ] 2020
Timeline
Collections Expert
Exact Billing LLC
08.2023 - Current
Customer Service Agent (Remote)
Arise Platform
12.2021 - Current
Medical Billing/Collections Specialist Team Lead
Children's Healthcare Of Atlanta Inc.
03.2019 - 09.2020
Technical Software Support Specialist
Intuit Turbo Tax (Seasonal)
01.2019 - 08.2019
Medical Billing/Accounts Receivable Specialist
AllSpine Laser And Surgery Center (Contractor)
04.2017 - 01.2019
Medical Billing and Collections Specialist
Infinity Behavioral Health Services (Team Lead)
02.2013 - 02.2017
High School Diploma -
Miami Norland Senior High School