Camilla Pereira
Lathrop,CA
Summary
Experienced Project Coordinator skilled in executing diverse project tasks to ensure timely completion. Exceptional communication skills facilitate seamless collaboration with colleagues, while diligent project monitoring ensures achievement of key milestones. A passionate problem solver, thrives in team environments and consistently contributes to superior planning and decision-making processes.
Overview
23
23
years of professional experience
Work History
Project Coordinator
Control Air
Hayward, CA
07.2021 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Maintained database and spreadsheets with accurate inventory and status.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Responded to requests for information on materials to inquiring parties.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
Assistant Service Manager
LEGACY AIR
San Leandro, CA
09.2018 - 03.2021
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance
- Interpret and communicate work procedures and company policies to staff
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance
- Compute figures such as balances, totals, or commissions
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies
- Coordinate activities with other supervisory personnel or with other work units or departments
- Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes
- Make recommendations to management concerning such issues as staffing decisions or procedural changes
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules
- Develop work schedules according to budgets and workloads
- Monitor inventory levels and requisition or purchase supplies as needed
- Discuss work problems or grievances with union representatives
- Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services
- Arrange for necessary maintenance or repair work
- Coordinate or perform activities associated with shipping, receiving, distribution, or transportation
- Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Dispatch Manager
ROTO ROOTER
Livermore, CA
06.2001 - 03.2018
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment
- Monitor personnel or equipment locations and utilization to coordinate service and schedules
- Receive or prepare work orders
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information
- Prepare daily work and run schedules
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications
- Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards
- Arrange for necessary repairs to restore service and schedules
- Oversee all communications within specifically assigned territories
- Order supplies or equipment and issue them to personnel.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Mentored new hires in navigating the complexities of the Dispatch Manager role.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Evaluated current operational processes to help develop, implement and improve practices.
- Recorded and secured archives of customer requests, services performed, and other dispatch information to maintain accurate records and appropriate filing systems.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Analyzed historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
Education
Medical Assistance Clinical Medical Assisting -
Carrington College
San Leandro, CA08.2010
High school diploma in General Studies -
Tennyson High School
Hayward, CA06.2001
Skills
- Excel
- Microsoft office
- Word
- Operations Management
- Budgeting
- Logistics
- HVAC
- Construction
- Problem-Solving
- Project Coordination
- Time Management
- Detail Oriented
- Documentation Management
- Decision-Making
- Critical Thinking
- Project Scheduling
Additional Information
Microsoft office, excel, word, power point, Adobe
Quick learner, reliable, dependable, motivated
Personal Information
Title: Assistant Service Manager - LEGACY AIR
Timeline
Project Coordinator
Control Air
07.2021 - Current
Assistant Service Manager
LEGACY AIR
09.2018 - 03.2021
Dispatch Manager
ROTO ROOTER
06.2001 - 03.2018
Medical Assistance Clinical Medical Assisting -
Carrington College
High school diploma in General Studies -
Tennyson High School