Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Camilla Rogers

Angier

Summary

Dedicated, skilled, and outgoing professional with extensive experience in phlebotomy, donor services, medication management, and customer service. Proven ability to ensure efficient and safe collection procedures, manage medication inventory, and deliver exceptional customer care. Adept at working in high-pressure environments, maintaining accuracy, and building rapport with clients and patients. Passionate about contributing to healthcare excellence and deeply committed to gaining more experience in the healthcare field. Eager to bring my excellent interpersonal communication skills and positive, approachable demeanor to a healthcare team, where I can make a meaningful impact on patient care and well-being.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Medication Technician

Lillington Health & Rehabilitation Center
08.2024 - Current
  • Monitored medication storage area to maintain medication security and control.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Reordered medication to maintain adequate supply.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Phlebotomist

The Blood Connection
10.2023 - 07.2024
  • Screens and collects whole blood from allogeneic donors and if applicable, autologous, directed, and therapeutic donors in accordance to departmental SOPs and regulatory standards
  • Performs quality control according to SOP and completes the required paperwork
  • Excellent customer service skills and a presentable appearance
  • Performs the donor health history and physical assessment according to current standard operating procedures
  • Performs venipuncture on eligible donors
  • Strips, seals, and packs units for transport/storage
  • Provides supportive care and documentation for donor reactions
  • Performs and documents quality control for designated blood collection equipment
  • Tags and reports defective equipment per SOP and if required, pulls defective equipment from service
  • Ensures all associated paperwork is reviewed for completeness and accuracy
  • Provides an environment throughout the blood drive in which the donor and donor contacts feel comfortable and important
  • Participates in company-sponsored blood drives and other special events
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Contributed to team success by collaborating with healthcare professionals on special projects or assignments as needed.

Donor Services Technician

The Blood Connection
10.2023 - 07.2024
  • Welcomes and establishes rapport with visitors and patrons by opening doors and greeting them warmly, creating a welcoming ambience.
  • Genuinely greets donors and other guests in a manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act
  • Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience
  • Performs the donor health history and physical assessment according to current standard operating procedures
  • Selects proper material for blood collection
  • Escorts donors through the next phase of collection and ensures proper handoff to collections.

Customer Service Representative

Lowe's Home Improvement
10.2021 - 10.2023
  • Answered customer inquiries and provided accurate information regarding products and services
  • Provided excellent customer service to resolve customer complaints promptly
  • Gather customer feedback through surveys and use the data to improve customer service
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support
  • Performed administrative tasks such as ling paperwork, updating databases, and generating reports
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Associate of Applied Science - Healthcare Management Technician

Central Carolina Community College
Sanford, NC
05.2024

High School Diploma -

Harnett Central High School
Angier
06.2020

Skills

  • Phlebotomy and blood draw procedures
  • Medication administration and management
  • Customer service excellence
  • Patient care and safety
  • Inventory management
  • Strong communication and interpersonal skills
  • Problem-solving and conflict resolution
  • Data entry and database management
  • Attention to detail and accuracy
  • Team collaboration and training

Certification

Adult CPR Certificate conducted by The Blood Connection
Date Completed: 12/26/2023
Valid Period: 2 Years
Certificate ID: 01DMVLU

Timeline

Medication Technician

Lillington Health & Rehabilitation Center
08.2024 - Current

Phlebotomist

The Blood Connection
10.2023 - 07.2024

Donor Services Technician

The Blood Connection
10.2023 - 07.2024

Customer Service Representative

Lowe's Home Improvement
10.2021 - 10.2023

Associate of Applied Science - Healthcare Management Technician

Central Carolina Community College

High School Diploma -

Harnett Central High School

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Camilla Rogers