Camilla Vasquez-Mena
Mount Vernon,NY
Summary
Experienced Product Owner at Charter Communications with 7 years of experience managing and delivering complex projects. Proven track record in product management and project management, with a focus on driving product development and optimizing processes to meet business objectives. Methodical product owner with a meticulous and disciplined approach to gathering and understanding requirements, breaking down specifications and working alongside different departments to develop high-quality products. Tactical planner and complex problem-solver with experience in products. Prepared to bring several years' experience in the field to a challenging new role.
Overview
8
8
years of professional experience
Work History
Product Owner
Charter Communications
Stamford, CT
09.2022 - Current
- Developed comprehensive reports on customer experience process improvements and performance metrics.
- Applied qualitative and quantitative analysis to enhance understanding of overall customer experience.
- Analyzed data to assess customer behavior, effort, and effectiveness of online content.
- Programmed APIs to extract data from multiple sources for statistical analysis of Customer Service traffic.
- Collaborated with internal stakeholders to identify trends and recommend actionable strategies.
- Conducted post-event analyses on customer feedback, identifying root causes and areas for improvement.
- Partnered with Customer Service Department to implement strategies that elevate service levels.
- Evaluated new systems and processes, ensuring alignment with regional needs and emerging technologies.
Equipment Engineer
Apex Systems
Nyack, NY
09.2020 - 09.2022
- Designed and tested equipment production, addressing technical flaws in design and development.
- Prepared detailed technical specifications for all utilized equipment and maintenance programs.
- Coordinated with technical departments to gather essential specifications and compliance reports.
- Ensured adherence to budget constraints through communication with regulatory authorities on specifications.
- Created brochures and manuals detailing tools, materials, and safety procedures for equipment servicing.
- Reviewed manufacturing activities, analyzing compliance actions against company standards, and drafting technical reports.
- Conducted training sessions for junior engineers on equipment design, development, and maintenance procedures.
Project Manager
The Pike Company
Rochester, NY
11.2019 - 05.2020
- Supported project and program managers through effective monitoring and control of projects.
- Guided product flow for assigned programs to ensure timely completion and user satisfaction.
- Shadowed Agile Coach role in Scaled Agile Framework environment to gain practical insights.
- Translated business requirements from product owners and stakeholders into actionable development tasks.
- Coordinated and prioritized development tasks to enhance team productivity.
- Coached scrum teams to elevate levels of scrum maturity and operational efficiency.
- Participated in daily scrums and all iteration events to facilitate team collaboration.
- Identified process gaps and proposed solutions to common team challenges.
Research Analyst II
Moody's Analytics
09.2016 - 11.2019
- Conducted qualitative and quantitative research on relevant markets to inform strategies.
- Maintained up-to-date industry knowledge to enhance research accuracy and relevance.
- Analyzed client needs to tailor research for maximum organizational benefit.
- Established communication with companies for valuable financial data acquisition.
- Developed clear reports and actionable recommendations for organizational decision-making.
- Engaged with business leaders and financial officers to facilitate market discussions.
- Interpreted market trends to provide financial recommendations for clients.
- Advised businesses on product transactions based on comprehensive market insights.
Education
Bachelor of Science - Information Technology
01.2019
Bachelor of Science – BS, Information Technology
Skills
- HTML and CSS
- Customer feedback analysis
- Market research
- Adaptability to change
- Team collaboration
- Agile methodologies
- Jira and Rally
- Confluence and Trello
- AutoCAD
- Copywriting and editing
- PeopleSoft and Oracle EBS
Affiliations
- Plays Piano
- Sings
- Cat Lover
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Product Owner - Charter Communications
09.2022 - Current
Equipment Engineer - Apex Systems
09.2020 - 09.2022
Project Manager - The Pike Company
11.2019 - 05.2020
Research Analyst II - Moody's Analytics
09.2016 - 11.2019
Grand Canyon University - Bachelor of Science, Information Technology
Similar Profiles
Julius MosleyJulius Mosley
Regional Support Agent To NFS Agent at Charter CommunicationsRegional Support Agent To NFS Agent at Charter Communications
PRIYANKA GARGPRIYANKA GARG
Senior Test Engineer at Charter CommunicationsSenior Test Engineer at Charter Communications
Joel Moctezuma RiveraJoel Moctezuma Rivera
OSP Engineer at Charter CommunicationsOSP Engineer at Charter Communications
Matthew C. BrehonMatthew C. Brehon
Corporate Security Officer at Charter CommunicationsCorporate Security Officer at Charter Communications
PAMELA COOPERPAMELA COOPER
Manager Outpatient Scheduling Department at Lee Health SystemManager Outpatient Scheduling Department at Lee Health System