Camilla Whorton
Jacksonville,FL
Summary
Dynamic and dedicated professional with experience as a Clinical Case Manager, Regional Sales Leader, and Quality Control Specialist. Demonstrated success in care management, B2B sales growth, and compliance. Skilled in driving metrics, managing workflows, and utilizing advanced systems such as Epic, Salesforce, HubSpot, Ellie Mae Encompass, and CRM platforms. Recognized for integrity, clear communication, and commitment to empowering clients, patients, and businesses. Prepared to excel in managing patient care and coordination, with expertise in developing individualized care plans and resolving patient concerns. Known for fostering collaborative team environments and achieving consistent results in adapting to evolving healthcare needs. Proficient in patient advocacy and crisis management with a focus on compassionate care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Case Manager
Kaiser Permanente
10.2023 - Current
- - Coordinate individualized care plans, supporting members at every step of their healthcare journey.
- - Leverage Epic EMR, LIS Eligibility, and One Pass/Silver Sneakers systems.
- - Maintain detailed call logs and benefit verifications using CRM tools and RingCentral, ensuring HIPAA compliance.
- - Recognized for compassionate service, clear communication, and delivering a 98%+ satisfaction rating.
- Skills: Patient Care Management
- Medical Case Management
- Clinical Management
Regional Sales Director PT
Mint Condition Inc.
02.2025 - 07.2025
- - Led strategic growth throughout Jacksonville, focusing on client acquisition, marketing outreach, and service expansion.
- - Delivered cleaning services at 15% below competitor rates, saving clients $1,500+ annually.
- - Introduced a video quote system, cutting lead time and boosting conversion rates.
- - Managed regional sales campaigns, vendor partnerships, and client onboarding.
- - Secured multiple vendor contracts across commercial, medical, and retail sectors.
- Skills: B2B Marketing Strategy
- Sales Management
- Leadership
- Team Building
- Target Marketing
Senior Case Manager
DUG Health — Doctors United Group
02.2017 - 04.2023
- - Provided comprehensive case management for patients, including needs assessments and care plan development.
- - Coordinated medical and community resources, working closely with physicians, nurses, and multi-disciplinary teams.
- - Monitored patient progress, updated treatment plans, and advocated for patients and families to navigate healthcare systems effectively.
- Skills: Senior Administration
- Case Management
- Medical Case Management
Quality Assurance Compliance Specialist / Legal Aid — Estate Planning
Essex Mortgage
07.2022 - 03.2023
- - Delivered comprehensive legal and administrative support for estate planning cases.
- - Reviewed legal documents for accuracy, ensured regulatory compliance, and audited case files to uphold quality standards.
- - Assisted attorneys with client intake, case preparation, scheduling, and timely filings.
- - Communicated with clients to gather information and provide updates while improving processes for greater efficiency.
- Skills: Legal Document Review
- Estate Planning Support
- Compliance & QA
- Client Communication
Education
Bachelor of Laws – LLB - Legal Assistant/Paralegal
Regent University School of Law
12-2025
Skills
- Healthcare: Epic, KP Portals, LIS Eligibility, RingCentral
- CRM & Sales: Salesforce, HubSpot, ZoomInfo, DocuSign
- Mortgage & QA: Ellie Mae Encompass, SharePoint
- Productivity: MS Office Suite, Google Workspace, Teams
Certification
- Paralegal Certification — Score: 98.6%
- Salesforce Pathfinder Certificate — Specialized Sales & Marketing Ops
CORE COMPETENCIES
- Clinical Case Management
- Salesforce & CRM Expertise
- B2B Sales & Client Acquisition
- Regulatory Compliance (HIPAA)
- Epic, Encompass, LIS Portals
- Remote Workflow & Team Leadership
Timeline
Regional Sales Director PT
Mint Condition Inc.
02.2025 - 07.2025
Clinical Case Manager
Kaiser Permanente
10.2023 - Current
Quality Assurance Compliance Specialist / Legal Aid — Estate Planning
Essex Mortgage
07.2022 - 03.2023
Senior Case Manager
DUG Health — Doctors United Group
02.2017 - 04.2023
Bachelor of Laws – LLB - Legal Assistant/Paralegal
Regent University School of Law
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