Hi, I’m
Camille Abraham
Valle Vista, California,United States
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking reliable professional committed to providing outstanding customer service and assistance.
Overview
23
years of professional experience
Work History
Paramount Residential Mortgage Group Inc. (PRMG In
Customer Service /Appraisal Administrator
01.2020 - 11.2022
Job overview
- Prepared and updated field notes to document changes from previous assessments using computerized assisted appraisal system.
- Engaged bank approved appraisers and environmental firms to foster external relationships.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
- Assisted Underwriting with appraisal reviews in Encompass Fast trac 360 checking appraisals for compliancy and accuracy, notifying AMC’s of the required corrections to appraisal thru Reggora and Appraisal scope. Informing Underwriter’s and Loan Processors of required corrections and conditions and low value issues.
- Inputted conditions in Encompass updating and loading documents, updating loan status in Doc Velocity and collecting current license and E&O documents from appraisers.
Paramount Residential Mortgage Group Inc.
Permit Technician
09.2019 - 03.2020
Job overview
- Mitigated risk, coordinating plans and specifications to ensure compliance with permitting and regulatory agencies.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Prepared, submitted and delivery of required documentation for PV solar projects. Traveling to various city halls, building departments and HOA’s
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Performed routine data entry or document management.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
Mooring Financial Corporation (Contract)
Administrative Specialist
11.2018 - 02.2019
Job overview
- Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Handled client correspondence and tracked records to foster office efficiency.
Toyota Motor Corporation
Accounting Specialist (Contract)
05.2018 - 11.2018
Job overview
- Managed accounts payable, accounts receivable, bank reconciliations and payroll function.
- Collected and assembled financial data to analyze costs on year-to-year basis relative to fiscal planning and budgeting activities.
- Updated employee vehicle transfer status in E-gams and E-vehicle system per location.
- Utilized DMV website to seamlessly transfer titles of used lease vehicles sold to dealerships.
- Efficiently tracked monthly Toyota retirees across all locations and updated lease eligibility status.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Input financial data and produced reports using Peoplesoft.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Entered figures using 10-key calculator to compute data quickly.
Done Rite Property Preservation
Project Manager
06.2013 - 05.2018
Job overview
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Fostered relationships with vendors to promote positive working relationships.
- Identified, reviewed and applied policies and procedures.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
Abraham Appraisal Inc
Office Manager
02.2000 - 05.2013
Job overview
- Started company and built clientele of over 223 mortgage through sales and marketing company services . Appraisal property inspections and report preparation training of 5 trainee appraisers Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
Education
Loan Signing SystemSan Diego, CA
No Degree from Notary And Loan Siging Agent
02.2022
VIITA Collateral Risk InspectionCalifonia
No Degree from Insurance Inspection For Risk Assessment
08.2008
Skills
- Customer Retention Strategies
- Client Relationships
- Customer Service Excellence
- Customer Needs Assessment
- Administrative Procedures
- Research
- Organization and Recordkeeping
- Employee Timesheet Processing
- Microsoft Office
- Research and Analysis
- Administration and Operations
- De-escalation Techniques
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Transaction Processing
Timeline
Customer Service /Appraisal Administrator
Paramount Residential Mortgage Group Inc. (PRMG In
01.2020 - 11.2022
Permit Technician
Paramount Residential Mortgage Group Inc.
09.2019 - 03.2020
Administrative Specialist
Mooring Financial Corporation (Contract)
11.2018 - 02.2019
Accounting Specialist (Contract)
Toyota Motor Corporation
05.2018 - 11.2018
Project Manager
Done Rite Property Preservation
06.2013 - 05.2018
Office Manager
Abraham Appraisal Inc
02.2000 - 05.2013
Loan Signing System
No Degree from Notary And Loan Siging Agent
VIITA Collateral Risk Inspection
No Degree from Insurance Inspection For Risk Assessment
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